OverviewLead Product Manager
Location: Remote - US Work Model: Remote
About the Role
The Lead Product Manager is responsible for leading a core AI-driven product focused on helping organizations securely find answers, insights, and decisions from their enterprise content. This role owns product strategy, roadmap, and execution for a sophisticated AI and search solution, working closely with engineering, marketing, solution engineers, sales, and other key stakeholders. This position plays a critical role in shaping how enterprise customers adopt AI responsibly, particularly in regulated industries such as healthcare, insurance, and government. This product is part of Hyland's Content Innovation Cloud (CIC) the company's cloud-native foundation for unifying content, data, and processes across the enterprise.
Here's What You'll Do
- Own and evolve the product roadmap as a living expression of strategy, customer value, and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems, market trends, and business priorities into a clear product direction
- Lead continuous customer discovery through interviews, pilots, and feedback loops; validate problem statements, solution approaches, and value hypotheses using real customer evidence; translate discovery insights into roadmap decisions and measurable outcomes
- Partner closely with engineering to define requirements for AI-powered capabilities including search, retrieval, enrichment, and agent-based workflows leveraging RAG, Graph RAG, and agentic orchestration guiding execution from ideation through launch, iteration, and optimization
- Maintain strong awareness of the AI, enterprise search, and intelligent knowledge systems landscape; track emerging approaches across generative AI and AI-assisted decision making; apply competitive insights to influence roadmap, differentiation, and positioning
- Partner with Marketing, Solution Engineers, and Sales to articulate clear product value and differentiation; support enablement materials, demos, release narratives, and customer-facing content; translate technical progress into outcome-focused messaging for internal and external audiences
- Serve as a trusted product voice across engineering, marketing, solution engineering, sales, and leadership; influence decisions through clarity, credibility, and data-driven reasoning; shape thought leadership and mentor and collaborate with peers and cross-functional partners
Technology Tools
- Generative AI
- Retrieval Augmented Generation (RAG)
- Graph RAG
- Agentic Orchestration
Role Essentials
- 5+ years of proven experience as a Product Manager owning complex technology products, with strong understanding of enterprise software and full product lifecycle management
- Ability to collaborate deeply with engineering teams, reason about technical tradeoffs, and maintain delivery momentum while anticipating dependencies and risks
- Proven ability to build strong customer relationships and lead problem discovery through direct customer engagement
- Excellent communication skills with both technical and non-technical stakeholders, with a demonstrated ability to translate complex technology into clear business value
- Strong analytical and problem-solving skills with the ability to think beyond feature delivery to product value, including positioning, pricing, and business impact
What We'd Like to See
- Experience with AI-powered products, enterprise search, or data-driven platforms
- Familiarity with Generative AI, retrieval-augmented generation (RAG), embeddings, or intelligent content systems
- Experience building products for regulated or security-sensitive environments such as healthcare, insurance, or government
- Exposure to AI evaluation, feedback loops, or learning systems that improve over time
- Experience supporting sales enablement, demos, or customer-facing engagements
