Humana’s Product organization is seeking aLead Product Managerto drive the strategy, development, and optimization of theAdobe Experience Platform (AEP) in support of Next Best Action (NBA). In this role, you will serve as a key product leader responsible for translating business needs into platform capabilities that enable personalized, data-driven customer experiences. You9ll work closely with cross-functional teams to deliver scalable solutions across Real-Time CDP, Journey Optimizer, and Customer Journey Analytics.
This role is focused on growing adoption and usage of Adobe Experience Platform as an enterprise platform while supporting and scaling capabilities to support NBA driving dynamic, context-aware customer engagement. Success in this role means partnering with key lines of business to translate requirements into detailed product features for engineering teams to enable, while building decisioning strategies that optimize customer outcomes and business value.
Key Role Functions
Product Strategy & Vision
Collaboratively own and manage the product backlog for assigned next best action platform capabilities, ensuring alignment with the multiyear enterprise roadmap
Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria
Partner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality
Balance near-term business needs with long-term platform scalability, maintainability, and compliance
Platform Development & Integration
Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation
Drive platform integration with Next Best Action engine
Ensure data models, APIs, and workflows adhere to enterprise standards and regulatory guidance
Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations
Identify dependencies, risks, and tradeoffs, escalating decisions as needed
Cross-Functional Collaboration
Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams
Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership
Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data
Serve as a day-to-day product escalation point for delivery teams and business stakeholders
Customer-Centric Design
Ensure experiences are intuitive, transparent, and aligned with customer trust expectations
Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls
Incorporate customer, compliance, and operational feedback into product iteration and refinement
Measurement & Optimization
Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success
Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk
Monitor platform performance and integration health, driving corrective actions and enhancements as needed
Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency). Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.
Required Qualifications
Bachelor’s degree in Business, Marketing, Computer Science, or related field; advanced degree preferred
5+ years of product management experience, with at least 2 years focused on enterprise martech platforms
Hands-on experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer
Familiarity with Next Best Action, decisioning platforms, or real-time personalization engines (ex. AJO, Pega CDH, SF Personalization, etc.)
Strong understanding of customer data architecture, identity resolution, and personalization strategies
Familiarity with AI/ML-driven decisioning, propensity models, and experimentation frameworks
Proven ability to lead cross-functional teams and manage complex product initiatives.
Excellent communication, analytical, and stakeholder management skills
Preferred Qualifications
Experience in healthcare, insurance, or other regulated industries
Familiarity with agile methodologies and tools (e.g., Jira, ADO)
Knowledge of data governance frameworks and consent management best practices
Knowledge of decision management frameworks and rules engines
Additional Information
This role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue.HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Ifyou have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [redacted] with instructions on how to add the information into your official application on Humana9s secure website.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees9 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, Humana ) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
