Job Description- Strategic Planning and Roadmap Development: Craft and execute a detailed implementation roadmap for Power Platform and Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
- Organizational Analysis: Conduct in-depth assessments to pinpoint process optimization and automation opportunities through Dynamics 365 and Power Platform
- Team Structure Planning: Advise on the optimal organizational and team structures needed to robustly support the Dynamics 365 and Power Platform ecosystem.
- Hands-On Configuration and Implementation Support: Provide direct configuration and implementation assistance across various Microsoft Suite modules, from pilot projects to major rollouts.
- Customer Service Module Deployment: Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
- Collaborative Leadership: Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 and Power Platform implementation approach.
- Training and User Support: Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency. Offer ongoing support to ensure the maximization of Dynamics 365 and Power Platform functionalities.
- Continuous System Improvement: Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.
Qualifications- 10+ Years of Microsoft Dynamics 365 and Microsoft Power Platform experience.
- Experience utilizing CCaaS or Omnichannel.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience with hands-on development in Java, Python, or .NET.
- Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
- Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
- Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
- Exceptional communication skills, adept at translating technical details for a non-technical audience.
- Microsoft Dynamics 365 certification is strongly preferred.
- Understanding how MS Dynamics integrates with other components in an Enterprise, like Salesforce
- The opportunity to impact significant transformation projects, leveraging the latest technologies to deliver innovative solutions.
Additional InformationWe want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs.
- Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
- Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
- Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
- Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
- Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
- Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities.
- 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness
CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
CapTech supports Equal Pay for all. In addition, in the State of Virginia, we are committed to Equal Pay for ALL in accordance with the Virginia Transparency Law. Compensation for this role will be commensurate with the candidate's skills, total relevant experience, job level, and geographic location. The base pay range for this role is: $90,000 - $190,000.
