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Your skills - Proven experience in managing and reporting on key IT service delivery metrics and KPIs
- Demonstrated ability to engage and communicate effectively with C-level stakeholders
- Bachelor's degree required; MBA or equivalent advanced qualification preferred
- Proficient in MS Office tools (Excel, PowerPoint, Word) for reporting and presentations
- Strong customer-centric mindset with excellent communication and stakeholder management skills
- Entrepreneurial, adaptable, and highly organized, with the ability to multitask and manage priorities; willingness to travel up to 25%
- Candidates must be legally authorized to work in the USA on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.
- This role is a Salary Exempt position with a targeted salary range of $90,000 - $120,000 USD, based on experience and skillsets.
Your tasks Hemmersbach is seeking a Lead Manager - Global Service Delivery Manager to drive service excellence across international operations supporting enterprise clients. This role leads regional Service Delivery Managers and distributed Field Engineering teams, ensuring consistent, high-quality support across multiple locations and time zones.
- Plan, control and implement international IT projects (operative and strategic)
- Optimize performance and delivery of project milestones.
- Establish and maintain positive relationships with customers
- Have the overall accountability for ensuring project KPIs and financial requirements are met
- Analyze KPI trends and implement corrective measures
- Be the connection between customers and project team, technicians
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
Your benefits - Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Flexible spending account FSA
- Internal career development program
- Vision Insurance
