Job Classification:
Technology - Information Security
Your TeamThe Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant, and scalable.
This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID.
As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions.
Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week. This role will require intermittent work outside of standard business hours to support operational needs.
Here is What You Can Expect on a Typical Day - Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms.
- Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions.
- Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.
- Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.
- Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.
- Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.
- Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.
The Skills & Expertise You Bring - Bachelor's degree preferred and/or equivalent experience accepted
- 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles
- Demonstrated experience owning or leading IAM operational activities and controls
- Strong understanding of access provisioning, certifications, entitlement management, and access governance principles
- Hands-on experience with PowerShell for administration, reporting, or automation
- Ability to evaluate access-related risks and make sound decisions within established control frameworks
- Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences
- Proven ability to collaborate effectively with cross-functional stakeholders
- Experience supporting or improving operational processes within a regulated or highly controlled environment
Preferred Qualifications - Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms
- Experience supporting IAM operational processes, including:
- Joiner, Mover, Leaver (JML) lifecycle management
- Access certifications and periodic access reviews
- Role-Based Access Control (RBAC)
- Segregation of Duties (SoD) analysis and exception remediation
- Audit evidence generation and issue remediation
- Experience with Microsoft Entra ID (Azure AD), including group and role administration
- Exposure to Privileged Access Management (PAM) solutions
- Experience implementing automation to improve operational efficiency and user experience
- Communication skills - written and verbal for a variety of associates at different levels and information security knowledge
- Analytical - troubleshooting with a risk-based mindset
#LI-Hybrid #LI-LR1
What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
