The PositionThe Opportunity:Are you an expert in technical problem-solving with a passion for mentoring? We're looking for a
Lead Field Engineer Specialist to be a critical resource for our team and customers in California/Nevada. This is a self-supervised role where you'll use your expert-level technical skills to resolve complex issues and improve efficiency.
- Act as the go-to subject matter expert for our products, providing high-level support for installation, maintenance, and repair
- Lead the development of training and mentorship plans for new hires and junior engineers
- Use your independent judgment to analyze regional and customer needs, proactively solving complex problems before, during, and after the installation process
- Serve as a leader in managing escalations and guiding the local team through critical technical issues to ensure a high level of customer satisfaction
- Provide strategic leadership and direction to your team, referring only the most complex issues to senior leadership
Who You Are: - An associate's degree in Electronics, Information Technology, Medical Technology or related field or equivalent military training is required
- 8+ years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 4+ years/Master's degree in Management, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 2+ years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Prior experience in coaching/mentoring junior level staff
- Prior leadership or lead worker experience and proven success in overseeing and guiding a work team's functional activities
Preferred Requirements:- Excellent analytical, problem analysis, and decision-making skills
- Effective planning, organizational, and time management skills
- Successfully completes training and certification as defined by RD Services Leadership and policy
- Advanced knowledge of electronics, electro-mechanical systems, and information technology, with the ability to communicate knowledge to lower-level staff
- Highly effective written/verbal communication, organization and prioritization skills
- Highly effective customer service skills, including leadership, negotiation, persuasion and conflict resolution skills
Relocation benefits are not available for this job posting.
This is a field-based role that requires up to 60% overnight travel. This includes overnight travel throughout the week; some holidays and weekends may be required. Ideal candidate to reside in California or Nevada
The expected salary range for this position, based on the primary location of California / Nevada is $78,100 - $145,000 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits*LI-MG1
