NIKE, Inc

Lead E-Commerce Specialist

NIKE, Inc$100K — $130K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in omnichannel retail, e-commerce operations, fulfillment, or store operations with cross-functional program leadership.
  • Bachelor's degree in Business, Operations, Supply Chain, or comparable experience.
  • Strong technology understanding within the e-commerce industry.
  • Proficient in retail and e-commerce analytics, collaborating with digital product and engineering teams.
  • Willingness to travel domestically and internationally to stores.

Responsibilities

  • Own and execute Nike's BOPIS and Pick Up Point strategy, including roadmap development and new format launches.
  • Collaborate with Digital Product, Stores, Supply Chain, and Operations to create seamless pickup journeys.
  • Build and prioritize a multi-year strategy based on consumer impact, operational feasibility, and commercial value.
  • Define and monitor key performance metrics such as analytics, pickup adoption, and consumer satisfaction.
  • Lead launches in new markets and formats while customizing models to local needs.
  • Identify and eliminate friction points in the pickup process through pilots and experiments.
  • Serve as a liaison between global strategies and local execution, representing both store athletes and consumers.

Benefits

  • Opportunity to shape the future of Nike's omnichannel services.
  • Cross-functional collaboration with multiple teams at Nike.
  • Chance to influence global strategy within a major brand.
  • Travel opportunities that provide exposure to international markets.
Full Job Description
WHO YOU'LL WORK WITH

O2O (Online to Offline) under Nike Direct Digital Commerce (NDDC) Organization connects Nike's digital and physical marketplace to deliver connected, premium consumer experiences. Reporting to the Director, O2O & International Expansion, this Lead drives Nike's Buy Online, Pick Up In Store (BOPIS) and Pick Up Point services, partnering across Digital Product, Stores, Operations, Supply Chain, and Technology.

WHO WE ARE LOOKING FOR

We're looking for a customer-obsessed operator who thrives at the intersection of digital commerce and physical retail. The ideal candidate brings experience in omnichannel fulfillment, order management, and store operations, and knows how to turn a fragmented pickup journey into a fast, reliable, premium service consumers love.

They are equal parts strategic and hands-on-able to shape a multi-year BOPIS and Pick Up Point roadmap, then partner with product, supply chain, and store teams to bring it to life. They bring a strong analytical foundation, using data to size opportunities, define KPIs, and diagnose friction across the funnel.

As a Lead, they influence across a global matrix, communicate crisply with senior stakeholders, and stay grounded in the realities of frontline store execution.
  • 5+ years of experience in omnichannel retail, e-commerce operations, fulfillment, or store operations, including experience leading cross-functional programs.
  • Bachelor's degree in Business, Operations, Supply Chain, or a related field. Will accept any suitable combination of education, experience and training.
  • High level understanding of technology stack in an E-Commerce industry
  • Strong command of retail and e-commerce analytics with experience partnering closely with digital product and engineering teams.
  • Willingness to travel periodically to stores domestically and internationally.


WHAT YOU'LL WORK ON

You'll own the strategy and execution of Nike's BOPIS and Pick Up Point experiences-defining the roadmap, launching new pickup formats, and scaling them across markets. You'll turn consumer and operational insights into services that make picking up a Nike order fast, flexible, and unmistakably premium.
  • You'll partner day-to-day with Digital Product, Stores, Supply Chain, and Operations teams to design and ship end-to-end pickup journeys-from the .com/app to the in-store handoff.
  • You'll build and own the multi-year BOPIS and Pick Up Point strategy, roadmap, prioritizing initiatives by consumer impact, operational feasibility, and commercial value.
  • You'll define and track the metrics that matter-Sit analytics, pickup adoption, speed, order accuracy, consumer satisfaction, and cost-to-serve-and use them to steer decisions.
  • You'll lead new-market and new-format launches (in-store counters, dedicated pickup zones, lockers, and curbside), partnering with local teams to adapt the model to each geography.
  • You'll diagnose and remove friction across the pickup funnel, running pilots and experiments, then scaling what works and retiring what doesn't.
  • You'll represent the voice of the store athlete and the consumer in senior forums, serving as the connective tissue between global strategy and market execution.

About NIKE, Inc

Nike is a sporting goods company that designs, develops, and markets footwear, apparel, equipment, and accessory products. The company offers various categories of shoes including running, training, basketball, soccer, sport-inspired urban shoes, and kids' shoes. It also provides shoes for aquatic activities, baseball, football, cheerleading, golf, lacrosse, outdoor activities, skateboarding, tennis, volleyball, walking, wrestling, and various athletic and recreational uses. In addition, the company offers sports-inspired lifestyle apparel, athletic bags, and accessory items. Further, it provides a line of performance equipment including bags, socks, sports balls, eyewear, timepieces, electronic devices, bats, gloves, protective equipment, golf clubs, and various equipment designed for sports activities under the NIKE brand name, as well as markets apparel with licensed college and professional team and league logos. Additionally, it offers licenses to produce and sell NIKE brand swimwear, children's apparel, training equipment, eyewear, electronic devices, and golf accessories. The company also markets its products under the brand names of Converse, Chuck Taylor, All Star, One Star, Umbro, Jack Purcell, Cole Haan, Bragano, and Hurley. It sells its products to retail accounts through stores, independent distributors, and licensees, as well as through its Website, nikestore.com. As of May 31, 2009, Nike, Inc. operated 338 retail stores in the United States and 336 retail stores internationally. The company was founded in 1964 and is headquartered in Beaverton, Oregon.

Nike Careers

Join the dynamic world of Nike, Inc., a global leader in sports apparel and innovation, where your career can flourish in an environment that fosters diversity, leadership, and growth. At Nike, we believe in bringing out the best in our team members through continuous professional development and a culture that celebrates creativity and innovation. Work You’ll Do Become a part of Nike’s mission to inspire and innovate towards a better world. Engage in work that intersects with cutting-edge technology, market-leading strategies, and sustainable practices that define the future of the sports industry. Lead with us at the forefront of the global marketplace, where your skills in leadership, teamwork, and innovation can shine. Nike offers a unique position in the industry, combining deep industry expertise with a relentless pursuit of excellence. Collaborate with a diverse team of professionals who are pioneers in their fields. Nike, Inc. employs over 75,000 passionate and talented individuals worldwide, all dedicated to moving the world of sports forward. Introducing Nike’s Professional Growth and Development Opportunities We are committed to fostering an inclusive environment where every team member can succeed. Nike offers a variety of job opportunities, from in-store retail positions to corporate roles in design, marketing, and technology. Do Innovative Work Join us and contribute to our mission of bringing inspiration and innovation to every athlete* in the world. (*If you have a body, you are an athlete.) Deliver targeted solutions and drive innovation through your unique perspective and skills. At Nike, Inc., your work directly contributes to our global impact. Be Part of a Great Team Engage in meaningful work that connects with consumers and impacts millions worldwide. Our team benefits from unparalleled capabilities, a commitment to diversity training, and a culture that encourages professional growth and networking. Future-Proof Your Career Advance your career with Nike’s comprehensive benefits and support systems. We provide extensive training, development programs, and leadership courses to help you reach your full potential. Explore Discover how Nike is leading in sustainable innovation and pushing the boundaries of what’s possible in the sports industry. The Nike Employment Experience Our combined efforts in innovation, culture, and leadership make Nike, Inc. not just a place to work, but a place to grow a rewarding career. Clients and employees alike look to Nike for new strategies and impactful solutions in a rapidly evolving industry. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for curious, driven, creative, and solution-oriented team players. SEARCH NIKE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Nike, Inc.
Learn more about NIKE, Inc
Size
73,300 employees
Market Cap
$184.6 billion
Industry
Net Income
$2.8 billion
Founded
1964
5 Year Trend
+6.3%
Revenue
$38.2 billion
NASDAQ

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