Lead, Change Management

London Stock Exchange • $90K — $120K *
Saint Louis, MO 63129In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT Service Management.
  • Proficient in ServiceNow and Microsoft Office Suite.
  • Strong organizational skills with a sharp attention to detail.
  • Proven capabilities in change management principles and frameworks.
  • Excellent verbal and written communication skills in English.
  • Critical thinking and problem-solving expertise.
  • ITIL 4 Foundation certification preferred.

Responsibilities

  • Support daily operations for change management processes and performance.
  • Lead stand-up meetings to promote team collaboration and monitor progress.
  • Generate and distribute detailed periodic change management reports.
  • Drive continuous improvement of change management workflows and policies.
  • Identify and implement operational efficiencies within change processes.
  • Facilitate reviews of failed changes and ensure corrective measures are enacted.
  • Engage with cross-functional teams to maintain compliance and enhance change quality.

Benefits

  • Healthcare support and retirement planning options.
  • Paid volunteering days to engage with community initiatives.
  • Wide-ranging wellbeing initiatives for employee support.
  • Access to continuous professional development resources.
Full Job Description
Overview

The ITSM Change Management team plays a key role in governing and approving changes across LSEG Engineering. We support a high volume of global production changes and ensure smooth coordination in a fast-moving environment. This role calls for attention to detail, a proactive approach, and proven IT Service Management expertise to strengthen system stability, enhance collaboration, and improve operational efficiency.

Key Responsibilities
  • Support BAU change operations, including assessing changes, hosting CABs, validating documentation, and ensuring adherence to policy and standards.
  • Lead daily stand-up calls to enable cross region collaboration within the team, share key updates and review Change queue for timely action.
  • Prepare and publish weekly, and monthly Change Management reports with clear insights and trend analysis.
  • Provide input and support for continual improvement of the Change Management process and related workflows.
  • Identify opportunities to streamline operations, reduce manual effort, and improve overall efficiency.
  • Participate in failed change reviews, support root-cause discussions, and ensure corrective actions are adopted.
  • Collaborate with implementation teams, service owners, and product teams to enhance change quality and compliance.
  • Offer guidance to change implementors and reviewers to strengthen accuracy and readiness.
  • Work with leadership to support audits, process initiatives, operational reviews.
  • Use data to identify patterns, improvement opportunities, and early signals of operational risk.
  • Maintain strong communication, clear documentation, and reliable follow-through on commitments


Knowledge & Skills
  • Collaboration and communication skills; effective team player.
  • Excellent English proficiency (verbal and written).
  • Working knowledge of ServiceNow for IT Service Management activities.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting
  • Critical thinking, analytical skills, and problem-solving ability.
  • Strong administrative and organizational skills with attention to detail.
  • Proven understanding of Change Management concepts and frameworks.
  • Preferred: ITIL 4 Foundation certification.


Career Stage:
Senior Associate

About London Stock Exchange

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* Ladders Estimates

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