Royal Caribbean Group

Lead, Business Intelligence

Royal Caribbean Group • $110K — $130K *
Miami, FL 33186In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience.
  • 6+ years in financial/business analysis.
  • Preferred experience in Sales or Marketing.
  • Strong analytical skills for data trend interpretation.
  • Proficient in Microsoft Office and BI tools like PowerBI and SQL.
  • Detail-oriented with a focus on data accuracy.
  • Effective presentation skills for executive audience.

Responsibilities

  • Increase participation in the Onboard sales channel through data management improvements.
  • Act as liaison between Sales, Transformation, and Data Engineering for project launches.
  • Design KPIs for tracking capital ROI efforts.
  • Collaborate with Revenue Management to optimize NextCruise promotional processes.
  • Set annual growth targets aligned with 5-year global sourcing goals using advanced modeling techniques.
  • Develop participation goals for fleet sailing levels annually.
  • Coordinate the Global Onboard compensation program for over 150 individuals.

Benefits

  • Opportunity for professional development and mentorship within the Sales Analytics team.
  • Gain experience in complex data analysis and strategic project support.
  • Collaborative work environment with cross-departmental engagement.
  • Exposure to high-impact financial decision-making processes.
Full Job Description
This position will be working onsite from Miami, Florida.

Position Summary:

The Lead, Business Intelligence role plays a key role in our efforts by providing data and decision support across the Royal Caribbean Sales Organization with specific analytical responsibilities for the Global Onboard Next Cruise Sales Channel and the North America Trade Sales Channel.

The Sales Lead oversees the analytics of the Onboard Next Cruise channel including fleetwide targets, compensation administration, and strategy driving growth to a channel that represents 8% of all sourcing. They are responsible for providing recommendations to the sales leadership based on their analysis, reporting and interpretation of sales data. The role will identify fleet sales trends, forecast sales, lend analytical support to sales leadership in setting goals, and calculate and monitor performance to ensure sales effectiveness. The role works with Sales, Revenue Planning, Revenue Management, and Onboard Revenue team to ensure cohesiveness with corporate goals and initiatives.

Essential Duties and Responsibilities:
  • Increase participation % for Onboard channel worth 8% of all Global sourcing for Royal Caribbean Fleet by managing data efforts through process improvements involving automation, scheduling, and guest tracking.
  • Serve as business liaison between Sales, Enterprise Transformation, and Data Engineering to ensure all project launches adhere to data requirements and leadership analytics.
  • Design and build KPI requirements to track efforts against capital ROI.
  • Collaborate with Revenue Management to improve processes surrounding NextCruise promotion rates and monthly tactical programs.
  • Contribute to annual operating plan by setting future growth targets for NextCruise program in alignment with 5 year global channel sourcing using advanced mathematical techniques to model out future growth.
  • Develop sailing level participation goals for entire fleet annually.
  • Coordinate monthly Global Onboard compensation program for +150 individual worth +$2M
  • Expanded responsibilities include the testing and forecasting of RoyalX commission structures and implementation of new data structures across the department.
  • Monitors Cost of Sale program for North America Trade, analyzing $450M+ of cost expense to guide expense rate KPIs
  • Responsible for the gathering, analysis, and interpretation of sales data to identify trends (i.e., regionally, by product, by account, by market, or by segment).
  • Provide analytical support on tactical and strategic special projects across all sales channels, quickly responding to demand trends.
  • Prepare reports and presentations for all levels of the department.
  • Analyze and disseminate competitive data regarding products, services, and trade compensation to identify industry trends and innovations.
  • Develop productive working relationships with all Sales Managers, Directors, and Executives as well as peers and other colleagues within the department and cross-departmentally
  • Provide support and mentorship to the Sales Analytics team
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.


Qualifications, Knowledge and Skills:
  • Bachelor's degree (BS) from four-year college or university or equivalent work experience.
  • 6+ years related experience in financial/business analysis.
  • Previous experience with Sales or Marketing preferred.
  • Analytical skills to interpret data trends.
  • Excellent knowledge of Microsoft Office
  • Knowledge of Business Intelligence and data gathering tools (PowerBI, SQL, etc).
  • Must be detail oriented to ensure accuracy in data and analysis.
  • Ability to effectively present information to executive management and public groups.
  • Ability to work, interact, and communicate with external / internal customers at all levels.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions that incorporate business concepts.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Work on projects independently and as part of a cross functional team.
  • Ability to solve complex problems with a variety of variables in situations where no standardization exists.


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

READ CAREERS BLOG

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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