JOB SUMMARY
Expectations from this role:
18. Work with right stakeholders to understand and define their needs and objectives in a way that can be understood, resolved and actionable
19. Consistently plan a business analysis approach for complex situations
20. Design, define and test project/product requirements
21. Play multiple roles within activities prescribed by a methodology
22. Proactively develop a meeting frequency to assess progress (e.g. weekly, biweekly),
23. Engage all stakeholders and gain consensus in agreement of results
24. Create the software requirements artefacts and deliverables
25. Communicate complex information in an easy-to-understand manner
26. Consistently develop effective change control processes for complex requirements and designs.
27. Determine the appropriate level of abstraction for business analysis information in complex environments
28. align complex requirements with design with some support from Lead BA, if available
29. Understand BA knowledge areas appropriately to be able to use to solve a business problem
30. Analyse business needs and solutions, Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA
31. Validate and verify information to identify solution options that meet business needs
32. identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task
33. Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager
34. Define software quality attributes, external interfaces, constraints, and other non-functional requirements with required support from the lead BA
35. Perform complex impact assessments of changes to requirements and designs
36. Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs
Typical performance measures:
Business value addition
2. Communication effectiveness
3. Customer feedback
4. Business Analysis processes and tools
5. Reusable artefacts/methodologies for use across organization
6. Trainings undertaken/given including certifications
Performance Areas:
Business Value
Active identification of business problems, constraints, dependencies that leads to right solution pick
Stakeholder Engagement
Lead written and verbal communication in and out of the client, specific to the engagement
Negotiation of various options Vs value delivered with stakeholders
Requirements Engineering
Use of right set of tools, templates, and/or processes for aligning requirements and design.
Good expertise in using several business analysis tools to elicit, document and manage requirements
Solution Evaluation
Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis
Process
Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team
BA artefacts maintenance
Documentation of the process plus project artefacts owned by the Business Analyst
Management and communication about project artefacts to the various stakeholder groups
Develop and proactively drive adoption of tools, templates, and processes to help others produce effective decision making and approval processes
Team Management
Mentor Junior Bas in the organization/Portfolio on a need basis
New Business
Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership)
Key Responsibilities
Experience in developing process flow diagrams, use case, current/future state diagrams, functional and technical requirements in the form of user stories/as indicated by the customer
Good understanding of Software development life cycle & Methodologies
Develop an innovative approach for using new tools, templates and processes that: explain the rationale for adoption
Develop a network of Subject Matter Experts (SMEs) inside the organization
Practice innovative ways of performing various BA tasks using common techniques
Required Qualifications
Skill Examples:
1. Analytical, organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively, identify which changes may deliver the most value, and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking, Decision Making, Learning, Problem Solving, Systems Thinking, Conceptual Thinking and Visual Thinking
2. Behavioural Characteristics - Use of right behavioural characteristics like Ethics, Personal Accountability, Organization, Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit, practice and preach competencies like Ethics, Personal Accountability, Trustworthiness, Organization and Time Management, and Adaptability.
3. Business Knowledge -Perform effectively within the Business, Industry, and Organization, solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends, market forces, market drivers, Key processes, Services, Products, definitions, customer segments, suppliers, practices and regulations
4. Communication Skills - adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods - verbal, non-verbal, physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions
5. Interaction skills - ability to relate, cooperate, and communicate with different kinds of people including executives, sponsors, colleagues, team members, developers, vendors, learning and development professionals, end users, customers, and subject matter experts(SMEs). Facilitate stakeholder communication, provide leadership, encourage comprehension of solution value, and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution
6. Tools and Technology - Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts, model concepts, track issues, and increase overall productivity. Excellent knowledge of prototyping and simulation tools, as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow, approval, baselining, traceability, change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.
7. Business Analysis techniques - Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.
a. Brainstorming
b. Business Cases
c. Document Analysis
d. Business Rules Analysis
e. Prototyping
f. Data Mining
g. Estimation
h. Financial Analysis
i. Functional decomposition
j. Interviews
k. Item Tracking
l. Lessons Learned
m. Process Analysis and Modelling
n. Reviews
o. Root Cause Analysis
p. Risk Analysis and Management
q. Survey/Questionnaire
r. Workshops
s. Mind mapping
t. Scope Modelling
u. Stakeholder maps
v. Metrics and Key Performance Indicators (KPIs)
w. Benchmarking & Market Analysis
x. Interface Analysis
y. Data flow diagrams
z. Use cases
aa. User Stories
bb. Backlog Management
cc. Estimation
dd. Prioritization
ee. Acceptance and Evaluation criteria
ff. Business Model Canvas
gg. Concept Modelling
hh. SWOT Analysis
ii. Organizational Modelling
jj. Vendor Assessment
Preferred Qualifications
Knowledge Examples:
Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis)
1. Business Analysis Approach
• Consistently plan a business analysis approach for complex situations.
• Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly.
• Play multiple roles within activities prescribed by a methodology.
• Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise.
• Ask relevant questions to uncover and understand organizational needs to
• Ensure that the planning activity covers enterprise breadth and depth.
2. Stakeholder Engagement
• Lead others with complex stakeholder engagement.
• Effectively manage difficult personalities on a team and resolve issues if they arise.
• Have been engaged by stakeholders with their open feedback and opinions.
• Clearly communicate concepts to relevant stakeholders, and follow up to verify stakeholder understanding and approval.
3. Business Analysis Information Management
• Lead others in developing effective approaches for managing business analysis information.
• Determine the appropriate level of abstraction for business analysis information in complex environments.
• Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization.
• Recognized internally as an authority in locating even hard-to-find information
• Identify and leverage the appropriate business analysis tools based on the information and purpose of the task
• Coach and guide others on effective use of techniques and Business Analysis tools
4. Business Analysis Performance Improvement
• Consistently identify and correct issues with business analysis work, and independently plan improvement efforts-even for complex issues.
• Receptive to non-traditional ways of learning ideas.
• Use a structured approach for creative solutions to complex problems.
• Evaluate what worked, what did not, and what could be done differently next
• Recognized by colleagues as an authority in analyzing performance and developing improvement plans
5. Requirements Elicitation
• prepare for complex elicitation activities
• Anticipate possible delays and proactively ask for assistance in reprioritizing.
• Work with large or multiple teams that span functions, issues, locations, and time zones to coordinate roles, responsibilities and interdependencies of all team members
• Lead others in elicitation activities
• uncover emotional drivers of stakeholders and develop messaging accordingly.
• Take existing tools and techniques and apply them in new ways.
• Consistently use meeting management skills and tools to keep discussions focused and organized.
• Regularly present ideas or suggestions to stakeholders in persuasive terms according to known needs/wants/emotional drivers of the audience
• validate complex information in an easy-to-understand manner.
• Identify potential gaps in elicitation results that may require additional elicitation activities.
• Engage all stakeholders and gain consensus in agreement of result
• Demonstrate foresight to uncover and resolve issues before they arise, and therefore rarely need to escalate them
6. Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes.
• communicate complex information in an easy-to-understand manner
• Use a structured technique for enabling stakeholder-focused written communication, and document profiles of each stakeholder, then update them as new insight is obtained
• gain agreement on commitments with stakeholders
• Support others in complex stakeholder collaboration situations
• Establish stakeholder engagement monitoring practices
7. Requirements Life Cycle Management
• Align complex requirements with design independently
• Recognized as an authority in several analysis methodologies, and have been asked by leadership to spearhead change in methodologies
• Coach others on traceability relationships, and effective use of business analysis tools
• Invite recommendations from others to conduct effective requirements traceability
• Share requirements/designs to identify overlaps and trends with stakeholders.
• Share change and improvement strategies for existing and future projects with colleagues
• synthesize complex data from disparate sources and understand how they impact the enterprise or organization
• Provide relevant data to support recommended prioritization decisions.
• Ensure stakeholders understanding and acceptance of prioritization decisions.
• Demonstrate foresight to uncover and resolve issues before they arise, and therefore rarely need to escalate them.
• Engage all stakeholders and gain consensus before pursuing a course of action
• Help others understand the impact of prioritization on other business functions including strategy, financial, and legal
• guide complex impact resolutions activities.
• Perform complex impact assessments of changes to requirements and designs
• Use supporting data to challenge any changes with negative impacts.
• Foster a collaborative approach to obtain feedback, opinions, and acceptance during assessments of changes to requirements and design
• Resolve complex issues and conflicts independently and lead others in this task
8. Strategy Analysis - Analyse current state to understand the reasons for change the impact of the change
• Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise
• Research, analyze and synthesize data to support rationale for change
• Help others see the value of the change with actions such as customizing the explanation/justification according to the emotional drivers of the stakeholder(s)
Future State definition
• Ensure
