This role supports businesses in implementing technology solutions by analyzing and defining project requirements across multiple platforms. It provides specialized end user support for desktop and mobile services, including troubleshooting complex issues, hardware setup, and software deployment. The role leads support initiatives, trains and mentors staff, guides stakeholders on hardware and software solutions, and participates in evaluating and implementing business process improvements. It also resolves production issues, assists with high-level planning, and acts as a project coordinator, coach, and mentor when needed. Essential Accountabilities • Resolve complex automation support issues to maintain productivity and business continuity. • Administer deployment, maintenance, and troubleshooting of hardware, software, and automation equipment. • Collaborate with Information Security and IT partners to manage risk and ensure compliance. • Lead or participate in process improvement projects, research, and implementation of new technologies. • Provide oversight for launching new products, service delivery, and automation systems. • Develop business cases, system requirements, and use cases for new or enhanced applications. • Participate in design, integration, testing, and demonstrations throughout the software lifecycle. • Communicate effectively across the organization and provide analytical support through data review and reporting. • Mentor staff, facilitate meetings, assist with project documentation, and perform other assigned duties. • Demonstrate commitment to innovation and continuous learning. • May lead or participate in strategic initiatives. • Becomes Subject Expert Matter (SME) for product and promotes product across business programs and partners. Education and Experience LEU Business Systems Analyst • Associates degree and 5 years of related work experience OR • Bachelor's degree and 3 years of related work experience OR • Master's degree and 0-1 year of related work experience LEU Business Systems Analyst Senior • Associates degree and 7 years of related work experience OR • Bachelor's degree and 5 years of related work experience OR • Master's degree and 3 years of related work experience Knowledge Areas • Working knowledge and/or greater depth of expertise of Microsoft products, including SharePoint and Power Platform • Pursues ongoing professional growth through continuous learning, skill development, and staying current with industry trends and best practices Skill Areas • Strong customer service and written and oral communications skills • Ability to communicate well with people at different levels. Frequently shares information with others while listening to and understanding their points of view • Advanced ability to collaborate with complex local and FR System level groups to accomplish goals The expected starting salary range for the LEU Business Systems Analyst is between $81,600 and $102,000 annually and for the LEU Business Systems Analyst Senior is between $100,300 and $125,400. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and market data. The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers Physical Demands and General Working Conditions This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America)