Job Posting Title:
Launch Readiness Program Manager
Req ID:
Job Description:
Launch Readiness Program ManagerWhat You Will DoAs a
Launch Readiness Program Manager, you will lead operational readiness efforts for high-impact business initiatives and launches across Disney's streaming portfolio. You will coordinate cross-functional teams, identify risks and dependencies, drive improvements to support workflows and tools, and ensure Viewer Experience is prepared to deliver a best-in-class customer experience worldwide.
Responsibilities- Manage and prioritize a global portfolio of upcoming Disney DTC launches and strategic business initiatives.
- Lead launch readiness planning and customer support operational discussions with internal and external stakeholders across supported regions.
- Coordinate cross-functional teams responsible for launch execution, identifying potential risks, gaps, and dependencies while driving mitigation plans.
- Drive operational alignment and communication between Viewer Experience and partner teams, including Product, Engineering, Content, Marketing, Legal, and regional business stakeholders.
- Collaborate with CRM, telephony, self-service, and operations teams to define and implement workflow and tooling enhancements that improve launch readiness and customer support experiences.
- Establish and maintain launch readiness processes, frameworks, and documentation to support scalable business growth.
- Deliver Viewer Experience insights, feedback, and operational data to influence product decisions and business strategies.
- Facilitate stakeholder meetings, monitor progress against milestones, and ensure timely communication of launch status, risks, and key decisions.
- Champion continuous process improvement initiatives that enhance operational efficiency and the overall viewer experience.
Required Qualifications & Skills- 3+ years of experience in program management, project management, operations, or a related field.
- Demonstrated experience leading cross-functional initiatives and driving results across multiple teams and stakeholders.
- Strong understanding of customer support operations and end-to-end project management principles.
- Experience partnering with global teams and supporting initiatives across multiple regions, including EMEA, APAC, and/or LATAM.
- Exceptional organizational, prioritization, and project planning skills with the ability to manage multiple complex initiatives simultaneously.
- Strong analytical and problem-solving skills with a process improvement mindset.
- Excellent written and verbal communication skills, including experience presenting to and influencing senior leadership.
- Ability to operate effectively in fast-paced, evolving environments and remain calm under pressure.
- Proven ability to build collaborative relationships and drive accountability without direct authority.
- Familiarity with customer support technologies such as CRM platforms, telephony systems, knowledge management tools, and help center solutions.
Preferred Qualifications- Experience working within media, entertainment, streaming, or technology organizations.
- Knowledge of project management and collaboration tools such as Airtable, Jira, Trello, or similar platforms.
- Familiarity with digital subscription products and direct-to-consumer business models.
- Passion for Disney+, Hulu, and delivering exceptional viewer experiences.
Required Education- Bachelor's degree, or equivalent combination of education and relevant professional experience.
The hiring range for this position in Santa Monica, CA $95,500.00 - $128,000.00, in NY, NY is $99,200.00 - $136,300.00 per year and in San Antonio, TX is $90,100.00 - $123,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Direct to Consumer
Job Posting Primary Business:
Viewer Experience Support
Primary Job Posting Category:
Product Development Project/Program Management
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Santa Monica, CA, USA
Alternate City, State, Region, Postal Code:
USA - NY - 7 Hudson Square, USA - TX - Disney DTC - San Antonio
Date Posted:
2026-09-16
