When a policyholder's home is unlivable, they need more than a claim number - they need someone who knows exactly what to do next. That's you.

As a Senior Field Claim Resolution Specialist, you'll take on Liberty Mutual's most complex property losses, often severe damage that leaves a family unable to stay in their own home. You'll investigate the loss, determine coverage, scope the damage on-site and guide policyholders through every step of getting back on their feet, all with minimal oversight and a high degree of trust in your judgment.

Reliable attendance and full engagement during training aren't optional here - they're the foundation everything else is built on. Show up, lean in and you'll be ready for what this role asks of you.

*Level of position offered will be based on skills and experience at manager discretion*

• Ideal candidate will reside in the Los Angeles, Inland Empire or San Diego area. 75% travel required.

• Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures.
• Manage a pending of complex, high-exposure claims with minimal supervision
• Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible
• Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process
• Certify and re-inspect Liberty-referred contractors and independents as needed
• Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements
• Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving
• Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on
• Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases (heavy travel included for CAT fieldwork)
• Mentor property team members as a technical resource, and step in for your claims team manager when needed

• 4+ years experience handling complex property claims

You'll work with real independence on some of the toughest claims we see, backed by a team that trusts your expertise and a company that's spent over a century helping people move forward after loss. If you're ready to bring your skills to the moments that matter most, we'd love to have you.

• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Completion of advanced property training required.
• The capabilities, skills and knowledge required is normally acquired through Bachelors Degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.