Job DescriptionPosition Title: LAN Support Specialist
Pay Rate:
$69,500 - $92,600
Category/Shift:
Salaried Full-Time
The Job You Will Perform: - This role supports several sites across a geographical area and requires up to 50% travel (Gilroy, Salinas, Tracy, Modesto, Fremont to name a few).
- Reports to and works with a manager to provide technical support for client infrastructure and software at assigned sites, while partnering with facility managers or site contacts to set priorities.
- Manage day-to-day break/fix support for workstations, servers, RF devices, printers, and other network-connected devices.
- Perform assigned project tasks and action items within established timelines.
- This includes installation, configuration, and moves of standard supported devices, as well as implementation of approved processes.
- Perform installation and configuration tasks for standard devices as part of refresh lifecycle programs for workstations, printers, RF devices, servers, network switches, and access points.
- Works with minimal supervision and is capable of handling routine to highly technical issues with solid communication skills.
- Maintain site documentation, including inventory records, ticket updates, and time tracking.
- Serve as a liaison with second- and third-level IT support teams to help expedite issue resolution.
- Participate in on-call support for primary locations and regional rotation coverage, and travel between supported sites as needed.
The Skills You Will Bring: - Associate degree in Information Systems or equivalent experience.
- 5+ years of related Information Systems experience
- Demonstrated strengths in the following competencies:
- Action Oriented
- Planning
- Time Management
- Oral and written communication
- Customer Focus
- Integrity & Trust
- Functional and technical skills with a willingness to learn
- Demonstrated ability to work:
- With minimum supervision
- Effectively with all levels in the organization
The Benefits You Will Enjoy:International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:- Learn and grow IT skills on an innovative team
- Leadership training
- Promotional opportunities
The Impact You Will Make:We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're
Proud to be IP.
