POSITION SUMMARYThe General Manager of Lake Compounce Amusement - Water Park and Campground is responsible for setting the vision and leading all aspects of park operations, driving exceptional guest experiences, fostering an engaging and high-performing culture for hosts, and achieving strong financial results. The ideal candidate brings extensive theme park and water park leadership experience with a proven ability to develop and execute strategies that deliver operational excellence, sustainable growth, and long-term success.
ESSENTIAL DUTIES & RESPONSIBILITIES Strategic Leadership & Business Performance- Partner and collaborate with the Property Support Center to align and execute strategies and initiatives that support overall business objectives.
- Drive strategic planning to support organizational growth and leadership development.
- Measure, monitor, and improve key performance indicators (KPIs) to achieve operational excellence.
- Develop, manage, and achieve annual revenue and expense budgets.
- Provide operational insight and executive leadership to the property leadership team.
Operational Leadership- Lead and collaborate with operating and functional leaders across Attractions, Entertainment, Finance, Food & Beverage, Human Resources, Maintenance, Marketing, Retail, and Safety & Security to achieve shared business goals.
- Oversee the full-cycle operation of the property, ensuring teams effectively respond to business demands, including staffing levels, operating hours, attractions, and guest experiences.
- Monitor Park quality, cleanliness, maintenance, and aesthetic standards while holding leaders accountable for delivering exceptional experiences.
Guest Experience & Culture- Champion an exceptional guest experience by partnering with the Property Support Center to implement guest-focused strategies and initiatives.
- Foster a culture where hosts feel welcomed, valued, and loved while advancing Herschend's Leading with Love culture.
- Ensure hosts have the resources, training, and support necessary to consistently exceed guest expectations.
- Promote a positive, inclusive workplace through strong host relations programs and engagement initiatives.
People Leadership & Talent Development- Serve as a trusted advisor to leaders and hosts by providing guidance on company policies, procedures, and standards.
- Reinforce performance management practices that drive accountability, engagement, development, and productivity.
- Support organizational and leadership development through coaching, succession planning, and talent development initiatives.
Safety, Compliance & Risk Management- Establish, monitor, and reinforce safe work practices across all areas of the property.
- Ensure compliance with all applicable city, county, state, and federal regulations, as well as company policies and operating standards.
- Partner closely with Safety & Security to ensure adherence to all safety protocols and operating procedures.
- Participate in the development and execution of park-wide emergency preparedness, readiness, and response plans.
EXPERIENCE & EDUCATION- Bachelor's degree in Business Administration or a related field required, Master's degree preferred.
- Minimum of 10 years of progressive leadership experience in theme parks and water parks.
- Proven experience developing and executing strategic initiatives that drive operational excellence, guest satisfaction, host engagement, and financial performance.
- Demonstrated success leading cross-functional teams and managing complex, multi-department operations.
SKILLS & QUALIFICATIONSLeadership & Business Acumen- Strong strategic thinking, business acumen, and problem-solving abilities.
- Proven track record of driving initiatives, achieving measurable results, and leading change.
- Committed to continuous improvement and operational excellence.
- Strong analytical skills with the ability to interpret data and make informed business decisions.
Communication & Relationship Building- Excellent communication, presentation, interpersonal, and conflict management skills.
- Demonstrated ability to build and maintain effective relationships at all levels of the organization.
- Able to collaborate effectively with leaders, departments, and properties to share best practices and achieve common goals.
Professionalism & Integrity- Demonstrates the highest level of integrity, professionalism, sound judgment, and confidentiality when handling sensitive information.
- Self-motivated, disciplined, and highly accountable.
- Able to prioritize multiple responsibilities and consistently meet deadlines.
- Adaptable and effective in a fast-paced, dynamic environment.
Culture & Guest Focus- Embodies the organization's Lead with Love culture by demonstrating Heartspitality.
- Promotes a collaborative, team-oriented work environment by supporting and assisting fellow hosts and leaders.
- Passionate about creating exceptional guest experiences and empowered to meet guest needs within company guidelines.
- Demonstrates genuine friendliness and care in delivering exceptional service and operational excellence.
Work Requirements- Available to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.
