Laboratory Quality Program Manager

Nemours Children's Health • $88K — $105K *
Wilmington, DE 19805In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Medical Technology or Health Sciences, or related science with associate degree in Medical Lab Technology
  • Minimum 5 years of experience in laboratory medicine and 1 year supervisory experience
  • Previous experience in quality management preferred
  • Required certifications: MT(ASCP), MLS(ASCP), MT(AMT) or CLS(NCA)
  • ASQ or other quality certification preferred
  • Ability to travel 30% between locations.

Responsibilities

  • Ensure compliance with regulatory and accreditation standards in laboratory settings
  • Identify and monitor Key Performance Indicators (KPIs) for lab quality
  • Collaborate with lab leadership to maintain and review quality control programs
  • Create and manage competency assessment programs for staff
  • Present quality metrics to leadership and compile year-end summaries
  • Serve on relevant committees and keep abreast of advances in medical laboratory sciences
  • Work with technical supervisors to develop compliant quality documents.

Benefits

  • Hybrid work model with flexibility for in-person and remote support
  • Opportunities for professional development through industry conferences
  • Engagement in committees focusing on quality and safety
  • Supportive health system committed to quality performance improvement.
Full Job Description
Job Description

Nemours Children's Health is seeking a Laboratory Quality Program Manager to join our team in either Wilmington, Delaware or Orlando, Florida.

The Laboratory Quality Program Manager serves at the health system level, ensuring compliance with applicable regulatory agencies governing clinical and anatomical pathology laboratories as well as all aspects of transfusion medicine (Blood Bank, Cellular Gene Therapy laboratory, Apheresis); CAP, CMS, JC, AABB, FACT, etc. Accountable to create processes and systems to monitor quality data and performance. Accountable to recommend, along with lab and medical leadership, strategies to improve performance, safety and compliance. Must work closely with the departments of Quality and Safety and Continuous Improvement ensuring Nemours' performance improvement standards are followed. Will attend applicable meetings and potentially present lab quality data results in various forums. Applies a combination of analytical, communication and reasoning skills to accurately and efficiently ensure that procedures adhere to safety and compliance rules and regulations. In support of the system, this role is a hybrid position requiring both in-person and remote support with an expectation to travel between both NCHFL & NCHDE Hospitals and other Nemours locations, as deemed necessary.
  • Ensures compliance with all applicable regulatory and accreditation standards governing the clinical and anatomical pathology laboratories as well as all aspects of transfusion medicine (Blood Bank, Cellular Gene Therapy laboratory, Apheresis; for example, CAP, CMS, Joint Commission and AABB, FACT, as well as any state/federal licensure. In this capacity, oversees compliance of Proficiency Testing, CAP standards, non-conforming events, procedure/policy and process review. Serves as the department representative during all audits/inspections, assisting auditors with any inquiries and reporting findings to management.
  • Identifies and monitors Key Performance Indicators (KPI)s for the lab. Communicates with lab and medical leadership when targets are not achieved. Establishes the PI model to improve performance.
  • Works collaboratively with laboratory leadership to implement, maintain and regularly review quality control programs. Identifies and resolves technical problems ensuring appropriate remedial action is taken and documented whenever test systems deviate from established performance specifications.
  • Works collaboratively with the applicable technical supervisors to create, monitor and maintain relevant IQCP documents.
  • Works with the technical supervisors to devise streamlined competency documents for staff and holds accountability for the competency assessment program overall.
  • Presents quality metrics to leadership monthly and to the Quality and Safety forums, etc. Compiles a CAP-compliant year-end summary of the overall quality management of the laboratories to be reviewed and approved by the Medical Director.
  • Serves on relevant laboratory and organizational committees and work groups including the Quality and Safety Committees. Pursues knowledge of current and future advances in medical laboratory sciences and applies to the laboratory. Remains aware of developments in the quality field by reading current technical literature, maintaining memberships in professional organizations and/or attending technical industry conferences/meetings.

Job Requirements
  • Bachelor's degree in Medical Technology or Health Sciences OR Bachelor's degree in a chemical, physical or biological science with an Associate's degree in Medical Laboratory Technology required. Master's degree in business and/or clinical specialty preferred.
  • Minimum of 5 years' experience in laboratory medicine, and one-year supervisory experience, such as a supervisor or Lead Tech required.
  • Previous quality management experience preferred.
  • MT(ASCP), MLS(ASCP), MT(AMT), or CLS(NCA), or equivalent certification required.
  • ASQ or other quality certification preferred.
  • Travel requirement - (30%) between both NCHFL & NCHDE Hospitals and other Nemours locations.

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About Nemours Children's Health

Nemours Children's Health Careers

There has never been a better time to explore the diverse job opportunities at Nemours Children's Health, a leading organization in pediatric healthcare. Nemours Children's Health is renowned for its commitment to innovation and excellence in child health services.

Work You’ll Do

Join Nemours Children's Health to assist in transforming pediatric healthcare and improving the lives of children across the nation. Nemours Children's Health stands at the forefront of medical innovation and patient care, making it an ideal environment for professionals looking to make a significant impact. Engage in meaningful work that combines cutting-edge technology, deep industry expertise, and a passion for enhancing children's health outcomes. Nemours Children's Health offers a unique position in the marketplace, enabling team members to lead in pediatric healthcare through advanced technology and innovative healthcare solutions. Collaborate with a dedicated team of healthcare professionals who are committed to driving change and fostering a culture of excellence and compassion.

Nemours Children's Health Employment Opportunities

The team is actively building its workforce to support and advance pediatric healthcare services. Nemours Children's Health offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of children's health and wellness.

Innovative Work and Career Growth

Nemours Children's Health is home to a vast network of healthcare professionals—each dedicated to pediatric care and committed to leadership and professional growth. The organization encourages continuous professional development and leadership training to ensure that team members are equipped to lead and innovate in their fields.

Be Part of a Diverse and Inclusive Team

Nemours Children's Health prioritizes diversity and inclusion, creating a welcoming environment where all team members can thrive. The organization offers diversity training and promotes a culture where different perspectives are valued and celebrated.

Future-Proof Your Career

Nemours Children's Health provides extensive support for career advancement, including professional development programs, certification support, and leadership training. The potential for growth within the organization is substantial, driven by a commitment to internal promotion and professional enrichment.

Explore Job Opportunities and Internships

Nemours Children's Health offers a range of job opportunities and internships, providing a pathway for those at the start of their careers to gain valuable experience in the healthcare industry. Positions are designed to harness the skills and enthusiasm of new entrants to the professional world, integrating them into a team that is passionate about children's health and well-being.

The Nemours Children's Health Network

By joining Nemours Children's Health, team members become part of a respected network known for its commitment to innovation and quality care. The collaborative environment ensures that all members have access to the tools and resources necessary to excel in their roles.

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