Quest Diagnostics

Lab Support Manager

Quest Diagnostics$100K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in office management or management of a support environment
  • Bachelor's degree preferred; high school diploma or equivalent required
  • Strong organizational and coordination skills
  • Effective communication and interpersonal abilities
  • Proven decision-making capabilities and independent action skills
  • Ability to handle diverse backgrounds and manage stress from multiple demands
  • Capacity to recognize errors and implement corrective actions

Responsibilities

  • Determine and justify departmental staffing based on workload
  • Collaborate with HR for hiring, coaching, and employee counseling
  • Initiate disciplinary actions with proper documentation
  • Review and approve staff performance evaluations and recommend merit increases
  • Plan and implement in-house training and continuous education for staff
  • Evaluate workflow and adjust work assignments as necessary
  • Establish and maintain equipment quality standards and monitor Q.C. data
  • Assess and approve departmental purchase orders and capital equipment purchases
  • Work with facilities on service contracts and maintenance of essential equipment
  • Ensure a safe work environment and compliance with safety training
  • Serve as a resource for resolving administrative inquiries or complaints
  • Advisory role on various committees or task forces as needed

Benefits

  • Day 1 medical, dental & vision coverage for full-time employees
  • Well-being programs to promote health
  • Annual health assessment program
  • Mental health support through healthyMINDS program
  • Generous vacation and health/flex time
  • 6 paid holidays plus 1 additional day off
  • Financial coaching services with FinFit
  • 401(k) with company match after 12 months
  • Employee stock purchase plan
  • Disability, life insurance, and flexible spending accounts available
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Clear career advancement opportunities
Full Job Description
JOB DESCRIPTION

Lab Support Manager - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM

Effectively manage anatomical pathology support and successfully integrate all divisions into the department.

Pay range: $100,000 - $130,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

JOB RESPONSIBILITIES
  • Determine and justify staffing needs based on workload and volume.
  • Work with personnel department to hire, coach and counsel employees.
  • Initiate disciplinary action with appropriate documentation when necessary.
  • Review and approve performance evaluations of staff. Recommend merit increases for each employee based on performance.
  • Work with departmental staff to plan and implement in-house training and continuing education.
  • Responsible for evaluation of workflow and volume and adjust work shifts or assignments to meet departmental needs. Work with Senior Transcriptionist staff to ensure prompt turn around time of surgical and cytology reports.
  • Work with supervisory staff to establish, monitor and maintain equipment quality standards. Performance and maintenance, development and implementing procedures, and monitoring Q.C. data.
  • Review and sign all departmental purchase orders. Assess need, volume, pricing, etc., of all purchase order items.
  • Evaluate, recommend, and justify purchase of capital equipment.
  • Work with facilities department to provide service contracts for essential equipment and to ensure that faulty equipment is restored to service in a timely manner.
  • Responsible for providing and maintaining a safe and healthy work environment for all employees. Enforce attendance by employees at safety training sessions. Require that all safety incidents be properly documented and provide appropriate follow up. Ensure the availability of MSDS for all chemicals in use in the department and that employees understand their use.
  • Research and resolve inquiries or complaints. Provide leadership and serve as a resource for resolution or all administrative issues relating to the Anatomical Pathology Department.
  • Serve in an advisory capacity on various committees or task forces within the company as requested or required.
  • Perform other related duties as required or assigned by management.

JOB QUALIFICATIONS

Required Work Experience:

At least seven years experience as Office Manager or Manager of a support environment.

Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Skills:

  • Must be able to organize and coordinate a variety of diverse activities
  • Adequate and appropriate management skills, including effective communication and interpersonal skills.
  • Must demonstrate decision making and independent action required regarding administrative matters.
  • Work and communicate effectively with people of diverse backgrounds at various levels of education, experience, and management.
  • Manage large volumes of work and effectively organize workflow.
  • Manage stress caused by multiple demands.
  • Flexible and adaptive to change.
  • Recognize errors and problems and know how/when to take corrective action or consult with higher management.

Education

  • Bachelor27s Degree (Preferred)
  • High School Diploma or Equivalent (Required)

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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