Work Location:Jacksonville, Florida, United States of America
Hours:40
Pay Details:$91,000.00 - $136,240.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:Financial Crimes & Fraud Mgmt
Job Description:The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.
This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.
Depth & Scope:- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
- Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
- Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
- Leads initiatives to help bring these improvements to fruition
- Works with senior management on highly complex, confidential, or high visibility projects
- Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
- Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
- Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope
- Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
- Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines
- Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
- Focuses on short to medium-term issues
Education & Experience:- Undergraduate Degree or equivalent professional work experience
- 3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
- 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML
Customer Accountabilities:- Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses
- Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
- Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops
- Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk
- Coaches to ensure functional/operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues, where necessary
- Leads and develops KYC Ops frameworks, methodologies, procedures in coordination with management in line with TD's AML Program
- Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise
- Takes corrective action and recommends or implements changes to procedures, as required
- Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product
- Supports the development and maintenance of TD's KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management
Shareholder Accountabilities:- Protects the interests of the organization - identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
- Actively assists in developing and overseeing implementation of function procedures
- Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements, and aligns with function priorities
- Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate
- Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale
- Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance
- Integrates new systems and upgrades into function operations, as needed
- Manages day to day operations of the function and participates in KYC Ops-focused special projects, and other projects
- Responsible for updates and changes made to functional procedures and processes
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
- Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
- Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
- Sets the standards for operations and manageability across the function ensuring services are built from the ground up
- Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations
- Ensures department operates in compliance with applicable internal and external requirements
- Ensures appropriate reporting and escalation of issues based on risk profile
- Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
- Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
- Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
- Coordinates and support team and business partner related activities, as necessary
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities: - Responsible for management of the overall team providing both leadership and guidance
- Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
- Develops annual and/or long-term plans for own area and influences plans well beyond area managed
- Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
- Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
- Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
- Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
- Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
- Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
- Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
- Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
- Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
- Acts as a brand ambassador for the function and the bank, both internally and/or externally
Preferred Qualifications: - Advanced proficiency in Excel, Power BI, and dashboard development
- Experience managing operational pipelines, inventory, and workflow reporting
- Knowledge of automation tools (VBA/macros, Power Query, Power Automate)
- Strong analytical skills with the ability to translate data into actionable business insights
Physical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
