We are seeking an experienced professional to join our team as a Knowledge Specialist, supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 + WFS team members across multiple teams, including CAT, Field Optimization, and Field Leadership.
The Knowledge Management Specialist owns the creation, maintenance, and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate, current, and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards.
Key job responsibilities
Own and govern the organization's documentation infrastructure including SOP creation, version control, and retirement.
Design and map end-to-end workflows that drive operational consistency and automation readiness.
Identify recurring failure patterns and escalate systemic risks with data-backed corrective actions.
Develop structured communications that support change adoption across cross-functional teams.
Partner with subject matter experts to translate tribal knowledge into standardized, consumable content.
Establish and track success metrics including SOP adoption rate and systemic risk mitigation.
Influence process owners to implement documentation standards without direct authority.
Conduct root cause analysis on documentation gaps that contribute to operational defects.
Proactively audit knowledge bases to prevent outdated or inaccurate content from scaling.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
- Experience using content management systems and content tools
- Experience authoring, editing, and publishing headless content in a content management system
PREFERRED QUALIFICATIONS
- Experience developing policies and supporting documentation
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 64,300.00 - 112,500.00 USD annually
USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually
USA, WA, Seattle - 80,400.00 - 112,500.00 USD annually
