Title:Key AccountsProgramManager– Commercial Lines

Work Mode:Hybrid, 1-2 Days In-Office| Location/Supporting: Longwood, FL| Book Focus: Key Accounts, Large/Complex Commercial Risks
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role:The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success.

Key Responsibilities: 

• Portfolio Strategy & Oversight:Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and clientobjectives.

• Profitability & Growth Management:Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions.

• Risk Evaluation & Approval:Evaluate and approve complex, high‑exposureor large account risks, ensuring sound selectionand pricing discipline.

• Loss & Performance Analysis:Track loss trends, claims activity, andportfloiometrics to identifyopportunities for corrective action or optimization.

• Carrier Relationship Management:Maintainstrong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations.

• Program Design & Enhancement:Collaborate with internal and external stakeholders tooptimizeprogram structure, coverage design, and pricing strategies.

• Regulatory & Program Compliance:Ensure programscomply withregulatory requirements, contractual obligations, and internal policies.

• Audit & ReportingManagement:Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency.

• Broker & Client Engagement:Build strong relationships with brokers and key clients,providingstrategic guidance and supporting long‑term account growth.

• Business Development Support:Provide technical underwriting and programexpertiseto support new business initiatives and expansion opportunities.

• Escalation Management:Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation.

• Team Leadership & Development:Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth.

• OperationalAlignment:Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution.

• Process Improvement & Systems Support:Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness.

• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications: