Key Accounts Manager

Department: Sales

Employment Type: Full Time

Location: Cumberland, RI

Summary:

We're looking for a Key Accounts Manager to serve as the operational backbone of inMusic's relationship with our largest US dealers. This is a key role at the intersection of account management, sales execution, and analysis.

You will partner closely with Sales Leadership, Product Management, Inventory Planning, Marketing, Finance, Business Intelligence, and key retail partners to identify opportunities, solve business challenges, and support strategic decision-making.

Success in this role requires the ability to build productive relationships across a diverse group of stakeholders, strong analytical capabilities, commercial acumen and attention to detail, in a growth environment. The ideal candidate enjoys being a collaborative and trusted business partner, working with complex datasets, evaluating business performance, and driving sales initiatives.

Key Responsibilities

Strategic Account Support

• Serve as a key partner for strategic channel accounts
• Provide inMusic with sell-through analysis, revenue projections, and other business insights.
• Support planning through forecasting, inventory management, product transition analysis, and customer business reviews to identify growth opportunities and optimize channel performance.
• Partner with sales team and customers to execute promotions, manage operational requirements, and support strategic initiatives that drive revenue and profitability.

New Product Introduction & Lifecycle Management

• Operational planning and cross-functional coordination for new product launches and product lifecycle initiatives.
• Develop inventory forecasts, channel readiness plans, and deliver launch support materials to enable successful market introductions.
• Manage product transitions and lifecycle performance to optimize inventory, channel execution, and revenue opportunities.

Promotion Planning & Revenue Optimization

• Plan promotional programs to maximize revenue, profitability, and ROI.
• Assess promotional performance through margin, scanback, pricing, funding, and competitive market analysis.
• Partner with sales team to develop data-driven promotional recommendations that support customer objectives and business growth.

Required Education & Experience

• 5+ years of experience in account management, sales operations, or a related discipline.
• Account management experience supporting Guitar Center or Sweetwater preferred.
• Demonstrated understanding of the music products industry.
• Strong understanding of sell-through analysis, inventory management, pricing strategy, and promotional planning.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.

Required Technical Experience

• Proficiency with Microsoft 365 including Excel, Power BI, Copilot, Teams, OneDrive, Outlook; including complex formulas, pivot tables, power query.
• Experience leveraging Power BI and analytics tools to identify trends, develop insights, measure performance, sell-through analysis, and reporting
• Knowledge of inventory planning, sales forecasting, experience developing reports and vendor build sheets.
• Understanding of the music technology industry, including hardware and software ecosystems, is highly desirable

Benefits

• Generous Holiday Time
• Medical, Vision, and Dental Benefits within first 30 days
• Retirement Plans with Company Match
• Employee Discount on inMusic products