Key Account Manager - InReach

Sodexo

$70K — $95K *
US-AnywhereRemote in Washington DC, US
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • At least 3 years of account management experience
  • Proficient in MS Office, particularly Excel
  • Experienced with Salesforce or similar CRM tools
  • Strong communication skills for presentations to senior leaders
  • Ability to thrive in a fast-paced remote environment

Responsibilities

  • Manage and enhance key accounts, focusing on government sector relationships
  • Develop strategies for customer growth and retention
  • Act as the main point of contact between customers, vendors, and internal teams
  • Introduce and promote innovative products through various engagement channels
  • Collaborate across sales, marketing, and operations to achieve objectives
  • Track daily activities and report using Salesforce

Benefits

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement
Full Job Description
Role Overview

Sodexo is hiring a Key Account Manager to support our InReach business in the Washington DC/Virginia region. At InReach, we're transforming the convenience industry by putting people first and obsessing over extraordinary food and beverage experiences. We're intentionally not boring-quirky, curious, and future-focused, we work in a buzzword-free zone where innovation, trust, and phenomenal service come first. Our culture is grounded in doing the right thing, always, with a deep commitment to inclusion, wellness, sustainability, and supporting local partners. This is a remote role with regular travel to customer locations, offering the opportunity to be a hero to clients and guests every day. 20-30% overnight travel expected.

Incentives

Remote Opportunity with Vehicle Allowance

What You'll Do

  • Manage and grow a portfolio of key accounts (many in the government sector) with a focus on retention, upselling, and long-term partnerships
  • Develop and execute customer growth and retention strategies aligned with company objectives
  • Serve as the primary liaison between customers, vendors, and internal teams
  • Introduce new products and solutions through multiple engagement channels
  • Collaborate cross-functionally with sales, marketing, and operations to drive results
  • Maintain accurate daily activity tracking and reporting in Salesforce


What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  • Proven ability to manage accounts and build strong, trusted customer relationships, both public and private sector
  • High proficiency in MS Office (especially Excel) and Salesforce or similar CRM tools
  • Strong written and verbal communication skills, including presentations to senior leaders
  • Ability to work independently in a fast-paced, remote environment
  • Excellent organizational, prioritization, and multitasking skills with strong attention to detail
  • A professional demeanor and a continuous-improvement mindset


Qualifications & Requirements

Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years

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