What We Are Looking for:EPE USA is seeking an experienced
Key Account Manager - Protective Packaging to manage, strengthen, and grow relationships with strategic customers. This role is ideal for a customer-focused sales professional who understands manufacturing and packaging environments and can identify opportunities to expand business within key accounts. The Key Account Manager will serve as a primary partner to assigned customers while collaborating closely with EPE's engineering, operations, and leadership teams.
What You'll Do- Manage and develop relationships with assigned strategic and key accounts.
- Build strong relationships with customer contacts across sales, engineering, operations, supply chain, and leadership.
- Develop a deep understanding of each customer's business, products, packaging requirements, and future needs.
- Create and execute account strategies focused on customer retention and profitable growth.
- Partner with EPE engineering and operations teams to develop customized packaging solutions.
- Lead customer meetings, presentations, and periodic business reviews.
- Monitor customer satisfaction and proactively address service, quality, or delivery concerns.
- Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
- Support new product and program launches from initial opportunity through production.
- Serve as the voice of the customer within EPE while balancing customer requirements with company objectives.
- Travel to customer facilities and EPE locations as business needs require.
What you need to succeed- Bachelor's degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or a related field; equivalent relevant experience may be considered.
- Three (3) or more years of experience in key account management, technical sales, engineering, packaging, manufacturing, or a related customer-facing technical role.
- Experience in packaging, engineering, manufacturing, or a related technical environment strongly preferred.
- Working knowledge of corrugated, folding carton, flexible, protective, and/or rigid packaging solutions preferred.
- Ability to communicate effectively with customers and internal stakeholders, ranging from engineers and operations personnel to senior management.
What Success Looks LikeSuccess in this position means developing a thorough understanding of your customers' businesses, becoming a trusted partner, retaining existing business, and consistently identifying opportunities for profitable account growth.
If you have a strong background in account management and enjoy combining relationship development, technical problem-solving, and business growth, we encourage you to apply.
Benefits we offer: - Health insurance (medical, dental, vision)
- Paid sick and paid vacation time off
- Company-paid life insurance
- Additional life/accidental death and dismemberment insurance
- Short and long-term disability
- 401k with company match
