Key Account ManagerThe key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Transportation Tier I and OEMs, plus adjacent areas. The position requires multiple years of experience in Sales and Account Management. The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.
Responsibilities:- Strategic and operational
- Commercial support for existing and potential new customers.
- Customer support as part of the product segment strategy with regular customer presence.
- Leadership in the review and negotiation of customer-related contracts.
- Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
- Budgeting and monitoring of assigned products.
- Development of the customer-related strategy for the assigned customer portfolio (marketing mix).
- Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
- Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
- Regular reporting of essential commercial or technical information / innovations from the market to the organization.
- Acquisition process
- Acquisition of "new business." This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio
- Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
- Performing the commercial order review and coordinating the technical contract review
- Customer Relationship Management
- Develop and foster customer relationships to ensure we are exceeding customer expectations
- Ensure projects are realized; manage and eliminate roadblocks in a cross-functional manner
- Manage day-to-day customer interactions of assigned customers in Americas
- Develop and implement on-premises customer visit schedules with targets of best-in-class customer intimacy and create an 'easy to do business with' environment
- RFQ process
- Provision of data for the offer process (material, drawing, standards, specifications and specific requirements)
- Clarify technical customer requirements
- Responsible for the preparation of RFQs in cooperation with the project team.
- Qualified follow-up of the RFQs and feedback to the Head of Sales and Center of Competence
Experience/Skills:- Bachelor's degree in commercial and or technical study
- Engineering experience is a plus.
- 5+ years' experience in the mobility market - ability to hit the ground running
- Knowledge of the production and application of elastomer components is preferred
- Purposeful, communicative and customer-oriented personality with a high affinity for the Mobility industry
- Good analytical, technical and financial skills.
- Exceptional interpersonal skills to work cross-functionally and as a team player
- Self-directed/motivated, comfortable working in home office as well as office environments
- Excellent writing and verbal communication skills and the ability to communicate at all levels
- Expert English proficiency (verbal and written). Spanish proficiency a plus but not required.
Successful Attributes:- Live in Ohio or Michigan, preferably greater Detroit area
- Easy access to airport travel
- Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions
- In field 2-4 days per week (customer visits)
- Mostly local travel (MI and surrounding states)
- Occasional international travel (Europe, Asia, Mexico, Brazil
What we offer:- A dynamic, hybrid work environment that balances professional challenges with personal flexibility.
- An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
- Opportunities for professional growth in a customer-focused company that values respect and excellence.
