Job Type
Full-time
Description
We are looking for a Service Advisor to join our Service team. At Kendall Ford of Marysville our Service Department is a fast-paced environment serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor are:
- Competitive pay plan / no cap on earnings - earn up to $75,000-$200,000 annually
- Substantial bonus program
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Career path development opportunities
- Competitive paid time off
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
- Flexible spending plan
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Working conditions are primarily indoors spending up to the full shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Requirements
- Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred.
- Previous experience at a Ford dealership preferred
- A valid driver's license and clean driving record
- Computer skills and willingness to learn new programs
- Proven record of achieving exceptional customer satisfaction
- A desire for a long-term career with a growing organization
