OverviewJunior System Administrator
Suitland, MD
Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly
6am-2pm Sunday-Thursday
Responsibilities
What you get to do every day:
- Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide installation of PC hardware, server hardware, and network connections
- Install/load operating system and application software using PowerShell, PDQ, or SCCM software deployment tools
- Isolate and resolve hardware/software/network issues involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
- Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
- Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
- Conduct routine and emergency maintenance of assigned data center equipment
- Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
- Collaborate and contribute to the development, administration, and testing of backup and recovery plans
- Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
- Maintain operational, configuration, and other standard operating procedures (SOPs)
- Verify system availability with existing Enterprise tools
- Document and track all support work with ticketing management service: ServicePlus
Qualifications
Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly
Certification Required: Security+ or DoD 8570 Level II equivalent within 90 days of hire
Education/Experience:
- Requires Bachelor's degree or equivalent experience in lieu of degree
- 3+ years of experience
Required Skills:
- Must have valid US passport
- Experience working with trouble ticket reporting and tracking systems such as ServicePlus
- Ability to respond to after hour calls "provide on-call support" based upon contract requirements
- Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
- Ability to complete shift work with schedule flexibility with prior notice to support a 24hour / 365day operations site
- Strong documentation skills, experience work with MS Office products especially Excel, Outlook, and Word
- Strong customer support skills providing support to end users
- Ability to prioritize and execute tasks in a high-pressure environment
Physical Requirements:
What is ideal?
- Experience in the imagery intelligence domain a plus
- Ability to create and modify scripts in multiple disciplines in Windows, Linux
- Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
- Ability to prioritize and execute tasks in a high-pressure environment
- Ability to function as a team member and independently
- Prefer skills in one or more of the following: Window Desktop OS, PowerShell, Red Hat, and Imagery Production Chain
- General knowledge of database administration, network administration and possess network configuration management skills
- Intelligence Community Experience preferred
What you can expect from us
- Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
- Youll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- The expected salary range within the Washington, DC metropolitan area is: $89,000-$110,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
- Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.
