Junior Enterprise Watch Officer

Chenega MIOS • $74K — $90K *
Springfield, VA 22153In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 2+ years relevant experience, or
  • Associate's Degree and 4+ years relevant experience, or
  • 6+ years relevant experience with operational experience in ServiceNow
  • Experience in the Intelligence Community
  • TS/SCI Clearance required
  • Must successfully pass background and drug screening.

Responsibilities

  • Manage Critical Priority 1 tickets to resolution.
  • Monitor operational activities within the ESC for situational awareness.
  • Communicate operational infrastructure status to stakeholders.
  • Provide briefings to senior leadership on IT enterprise status.
  • Prepare and deliver Daily Operations briefs.
  • Collect and coordinate briefings for upcoming operational activities.
  • Recommend mitigation activities to minimize downtime.

Benefits

  • Opportunities for career growth and advancement.
  • Work in a collaborative environment with diverse teams.
  • Engage with critical infrastructure to enhance mission capability.
  • Support from leadership for professional development.
  • Comprehensive training programs available.
Full Job Description
Junior Enterprise Watch Officer

Springfield, VA

The Junior Enterprise Watch Officer services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high-priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness located in Springfield, VA.

Responsibilities

  • Manage Critical Priority 1 tickets to resolution
  • Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
  • Communicate the status of the operational infrastructure
  • Provide briefings to senior leadership on the status of the IT enterprise
  • Prepare and deliver the Daily Operations briefs
  • Collect, coordinate, and brief upcoming days' AOs
  • Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible.
  • Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
  • Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
  • Other duties as assigned.


Qualifications

  • Bachelor's Degree and 2+ years relevant experience or
  • Associate's Degree and 4+ years relevant experience or
  • 6+ years relevant experience
    • Operational experience with ServiceNow
    • Experience in the Intelligence Community
  • TS/SCI Clearance
  • Successfully pass background and drug screening


Preferred Qualifications:
  • Master's Degree
  • Active CompTIA Security + Certification


Knowledge, Skills, and Abilities:
  • Ability to obtain CI Poly Clearance
  • Ability to work Panama Day Shift hours. Shift will be identified upon hire
  • Ability to work nights/weekends/holidays
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Estimated Salary/Wage

USD $74,000.00/Yr. Up to USD $90,000.00/Yr.

About Chenega MIOS

Chenega MIOS Careers

Joining Chenega MIOS offers a unique opportunity to become part of an exceptional team of professionals operating in a variety of fields. This company is renowned for its commitment to innovation, leadership, and professional growth, making it a prime choice for those looking to advance their careers.

Explore Job Opportunities

Chenega MIOS provides a plethora of job opportunities that cater to a diverse range of skills and interests. Each position at Chenega MIOS is designed to challenge team members while providing them with the tools to succeed. Prospective employees can expect to find themselves at the forefront of industry developments, working alongside seasoned professionals.

Experience the Culture and Benefits

Chenega MIOS is dedicated to fostering a workplace culture that values diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support both their professional and personal lives. From health and wellness programs to continuous learning and development opportunities, Chenega MIOS ensures that team members are well taken care of.

Internship Programs

For those beginning their career journey, Chenega MIOS offers internship programs that provide invaluable industry experience and exposure to real-world projects. Internships are a cornerstone of the company's commitment to nurturing new talent and equipping them with the necessary skills to excel.

Professional Growth and Development

Career advancement is a key focus at Chenega MIOS. Employees are encouraged to engage in ongoing professional development through workshops, seminars, and diversity training. The company supports career progression through leadership training programs that prepare individuals for future roles within the company.

Join the Team

Chenega MIOS is actively hiring and looking for individuals who are passionate, curious, and driven. Those interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a capacity for teamwork.

Networking and Innovation

At Chenega MIOS, networking and innovation go hand in hand. Employees are encouraged to collaborate across departments and utilize their unique perspectives to contribute to groundbreaking projects. This collaborative environment is integral to the company's success and helps foster a sense of community and shared purpose.

Stay Connected

Keep up to date with the latest from Chenega MIOS by exploring their Careers page for insights into the company's culture, upcoming job opportunities, and industry news. Personalize your experience by signing up for job alert emails tailored to your career preferences and discover the exciting and rewarding opportunities that await at Chenega MIOS.

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Industry
Education, Government & Non-Profit
* Ladders Estimates

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