Astreya Partners

Jr. System Administrator

Astreya Partners • $66K — $104K *
Cupertino, CA 95014In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 2 to 5 years of systems administration experience
  • Proficient in network management and troubleshooting
  • Experienced with server build and management
  • Comfortable using ticket systems and following processes
  • Strong communication and writing skills
  • Ability to exercise judgment within defined procedures

Responsibilities

  • Monitor and manage the ticket queue and IM channels
  • Oversee systems and infrastructure management
  • Document ticket metadata accurately
  • Troubleshoot and resolve tickets from internal and external teams
  • Maintain professional relationships with third-party vendors
  • Provide out-of-hours support for scheduled upgrades
  • Offer 24/7 on-call support for critical system outages

Benefits

  • Medical insurance options through UHC or Kaiser
  • Dental and vision coverage
  • Flexible Spending Account for health and dependent care
  • Continuing education and professional development programs
  • Corporate wellness and employee assistance programs
  • 401k plan with employer matching
  • Paid time off and holidays
Full Job Description
What this Job Entails:

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope:
  • Applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate scope
  • Receives general instructions on routine work and detailed instructions on new projects


Your Roles and Responsibilities:
  • Monitor ticket queue and IM channels
  • Monitor and participate in managing systems and infrastructure
  • Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
  • Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
  • Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients' vendor code of conduct.
  • Provide out of business hours support for any scheduled time sensitive upgrades
  • Provide 24/7 on-call support for critical system's outages
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position


Required Qualifications/Skills:
  • Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Comfortable with building and managing various servers
  • Experience with networking management, configurations and changes
  • Experience with systems and networking troubleshooting to identify the root cause and fixes
  • Knowledgeable about ticket systems and follow processes
  • Good communication and writing skills


Preferred Qualifications:
  • Automation and scripting experience


Physical Demand & Work Environment:
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers


Salary Range
$31.79 - $50.19 USD (Hourly)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.


Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days

    401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

About Astreya Partners

Astreya Partners is a global IT solutions provider that specializes in providing IT services to some of the world's largest and most innovative companies. The company offers a wide range of services, including IT consulting, managed services, and staffing solutions. Astreya Partners has a strong focus on innovation and is committed to helping its clients stay ahead of the curve in the rapidly evolving world of technology. The company has a global presence, with offices in North America, Europe, and Asia.
Learn more about Astreya Partners
Size
1,000 employees
Industry
Information Technology
Founded
2001
* Ladders Estimates

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