Northwestern Mutual

JR-45344 Wealth Operations Sr Specialist (Hybrid)

Northwestern Mutual$70K — $105K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience required.
  • Minimum of two years' experience in investment account opening or operations.
  • Strong understanding of FPS processes and planning knowledge.
  • Proven leadership and mentoring skills in a professional environment.
  • Experience with process improvements and technology changes.
  • Highly organized with strong prioritization skills.
  • Effective communication skills, both written and verbal.
  • Series 7 and SIE FINRA licenses are mandatory.

Responsibilities

  • Provide daily technical support for the investment account opening operations team.
  • Develop and deliver technical training for various FPS teams.
  • Resolve complex issues related to FPS standards and procedures.
  • Mentor junior staff and provide performance feedback.
  • Design and execute quality assurance plans for service delivery.
  • Implement process and workflow improvements for team alignment.
  • Support team and cross-functional projects as needed.
  • Act as backup for subscriber support calls when required.

Benefits

  • Opportunities for professional development and technical training.
  • Mentoring and coaching programs.
  • Collaborative team environment with a focus on continuous improvement.
  • Access to the latest technologies in the investment sector.
  • Flexibility in processes to enhance operational efficiency.
Full Job Description
PRINCIPAL ACCOUNTABILITIES:

  • Responsible for the day to day technical support of the FPS Investment Account Opening operations team to ensure quality and timely outputs are delivered to subscribers, as the services evolve with technology and product enhancements. Positively influences and leads changes with individual FPAs and the team.
  • Develops and provides technical training to Investment Client Onboarding and other FPS teams, including Service Development and User Support, to improve the overall service and experience that FPS delivers to the field. Identifies gaps in learning/training and recommends plans of action.
  • Uses investment account opening or operations expertise, critical thinking and judgment to resolve difficult plan requests, issues, complaints or errors related to FPS standards or procedures. This includes analyzing discrepancies related to plans, initiating corrective action, and providing counsel and information to subscribers and home office cross-functional teams. Evaluates and grants flexibility to established practices and procedures when appropriate.
  • Mentors less experienced staff, providing answers to questions, advice, feedback and support. Provides performance feedback to the manager.
  • Assists in design of and executes quality assurance plans necessary to ensure quality outputs are delivered to FPS subscribers
  • Identifies, develops and implements process, system and workflow improvements and ensures team alignment.
  • Ability to assist in both team and cross-functional team projects and process improvements.
  • Acts as backup and/or escalation for subscriber support calls when necessary.
  • Viewed as an expert on FPS procedures and standards and FPA use of various technologies.


REQUIREMENTS:
  • Bachelor's degree or an equivalent combination of education and progressively responsible work experience
  • Minimum of two years of professional level experience, preferably related to investment account opening or operations and related technologies.
  • Demonstrated ability to understand FPS processes and standards and marry it with general planning knowledge to drive quality results.
  • Demonstrated leadership and mentoring/coaching skills and the ability to develop and train/up-skill team members.
  • Experience with implementing process improvements, process introduction and system enhancements in support of technology changes.
  • Demonstrated high level of organization and follow through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results.
  • Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency
  • Series 7 required.


This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 7 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start:
$70,320.00

Pay Range - End:
$105,480.00

Geographic Specific Pay Structure:

Structure 110:
$77,360.00 USD - $116,040.00 USD

Structure 115:

$80,880.00 USD - $121,320.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

About Northwestern Mutual

Northwestern Mutual has been helping people and businesses achieve financial security for more than 160 years. Through a holistic planning approach, Northwestern Mutual combines the expertise of its financial professionals with a personalized digital experience and industry-leading products to help its clients plan for what's most important. Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, annuities, and brokerage and advisory services. The company manages billion of dollars of investments owned by its clients and held or managed through its wealth management and investment services businesses. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Subsidiaries include Northwestern Mutual Investment Services, LLC (NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company® (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance).

Northwestern Mutual Careers

Joining Northwestern Mutual presents a unique opportunity to be part of a team that is dedicated to empowering personal and professional growth, innovation, and leadership in the financial services industry. As a company renowned for its commitment to excellence and a culture that values diversity and inclusion, Northwestern Mutual offers unparalleled job opportunities for both seasoned professionals and those at the start of their careers.

Work You’ll Do

At Northwestern Mutual, we believe in building strong relationships not only with our clients but also among our team members. By joining our team, you will collaborate with some of the most talented professionals in the industry, all united in their commitment to leadership and innovation. Our employees are equipped with top-tier benefits and diversity training that ensure their career journey is both rewarding and inclusive.

Explore Professional Growth and Development

Northwestern Mutual is committed to fostering an environment where career growth is not just a possibility but a priority. With a variety of positions available, from financial representatives to internships for budding professionals, our company is a place where your skills and passion can thrive. We provide extensive training programs and leadership development opportunities that prepare you for success in your current role and beyond.

Innovative Work Environment

Our team at Northwestern Mutual is at the forefront of integrating cutting-edge technology and innovative financial strategies to provide exceptional service to our clients. This focus on innovation is not just about staying current; it's about leading the way in the financial sector. Employees at all levels are encouraged to contribute ideas and take initiative, driving the company forward as a leader in the financial industry.

Be Part of Our Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Northwestern Mutual; they are integral to our company culture and business strategy. We are committed to creating a workplace where all employees can flourish. Our diversity training programs are designed to enhance understanding and foster an inclusive environment for all team members.

Networking and Career Advancement

Networking within Northwestern Mutual opens doors to expansive career advancement opportunities. We encourage our employees to engage in internal networking events, which often lead to mentorship and further career development. Whether you are looking to enhance your resume, prepare for an interview, or step into a leadership role, Northwestern Mutual provides the resources and support to help you achieve your professional goals.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the job opportunities and internships available at Northwestern Mutual and find out how you can contribute to our legacy of innovation and leadership.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Northwestern Mutual.

SEARCH NORTHWESTERN MUTUAL JOBS

Join us and start your journey at Northwestern Mutual today, where your career is nurtured, your skills are honed, and your achievements are celebrated.
Learn more about Northwestern Mutual
Size
7,000 employees
Industry

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