Job Summary:

The Store Manager at Joybird plays an integral role in laying the foundation for our retail business. Store Managers work very closely with our Regional Manager of Retail to ensure our ongoing success. This role focuses primarily on building a team of exceptional associates, executing processes and procedures that help us consistently provide amazing customer service, and ensuring that the store exceeds defined financial performance targets.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Coach and mentor others and be a self-starter able to identify problems and quickly implement solutions.
• Drive sales in the retail location. Pays close attention to financial performance, reporting out to the Lead team and key stakeholders.
• Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer's unique needs.
• Oversee the Leadership and Design Consultant team to create programs and initiatives to make our customers' experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Manage scheduling and payroll to effectively meet the needs of the business and company expectations.
• Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.
• Recruit, develop and retain top talent with exceptional customer service.
• Use KPIs and reporting to create business solutions and exceed sales targets.
• Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.
• Lead, uphold and embrace Joybird's mission and core values.

SCOPE & IMPACT:
This role is responsible for overall financial performance of the retail showroom - targets currently range from $5 - $8M annually.

MINIMUM REQUIREMENTS:

• Bachelor degree in Business Administration or related study preferred; or equivalent experience.
• 3-5 years of retail management experience.
• Available and adaptable and are able to work evenings, weekends and holidays.
• Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
• Strong business acumen
• Strong attention to detail
• Goal oriented - Energetically focuses efforts on meeting goals, mission or objective
• Proven history of managing a team, improving team's performance and productivity

PREFERRED REQUIREMENTS:

• Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans
• Proven track record of customer service excellence
• Thorough understanding of profit and loss, strongly preferred

SUPERVISORY RESPONSIBILITIES:
Responsible for directly leading the leadership and sales team of the store - up to a team of 10

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• You are energized by leading from the front and are able to be mobile on the sales floor for extended periods of time.
• You are able to lift and mobilize medium to large items up to 50lbs
• You are able to use appropriate equipment and safety techniques

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Joybird, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we're sharing key information about our pay practices.

What You Can Expect:

• Base Compensation Range: $72,000 - $95,000
• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 2% on all other sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals

The Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company's Driver Management Program to be considered for the role.