What's the role?We're offering a unique opportunity for an experienced Field Service Engineer to take on a three-year international assignment based in Japan. In this role, you'll work hands-on with ZEISS semiconductor systems, supporting installation, preventive maintenance, and ongoing technical service.
Fluency in Japanese is required, as you'll collaborate closely with local teams and customers. Throughout the assignment, you'll also engage with global experts and travel internationally for training and knowledge exchange.
Upon successful completion of the assignment, the role will transition into a long-term position in the United States, primarily based in the Boise, Idaho area.
Sound Interesting? Here's what you'll do:- Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems
- Perform preventive maintenance, troubleshoot issues, and execute complex repairs
- Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery
- Coordinate service activities and communicate equipment status with customers and global ZEISS teams
- Manage spare parts inventory, including ordering and returns
- Document all service activities, reports, and quality updates in a timely manner
- Support installation and service needs by collaborating with experts in Germany and the U.S.
- Contribute to continuous improvement by identifying solutions and enhancing service processes
- Develop and deliver training to local teams in Japan
- Act as a key liaison across Japan, Germany, and U.S. teams
Additional Details:- 3-year assignment based at a customer site in Japan
- Transition to a long-term U.S.-based role (Boise, ID area) upon completion
- International travel required for training and collaboration
Do you qualify?- Bachelor's degree in Engineering, Optics, or Mechatronics is preferred, but not required and may be substituted with 5 years of industry experience in the area of optics or mechatronics.
- High customer orientation with special engagement and flexibility in regard to service hours.
- Ability to read and understand electrical or mechanical engineering documentation and schematics.
- Technical experience working in the semiconductor industry.
- May periodically be required to travel internationally.
- Single-handed work ability, strong hands-on mentality, and the ability to assert oneself.
- Experience working within the optics industry is preferred.
- Good communication skills written and verbally in English.
- Proficient in spoken and written Japanese.
- Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems
We have amazing benefits to support you as an employee at ZEISS!- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
This job description contains the general details considered necessary to outline the principal functions of the job and shall not be construed as inclusive of all work requirements. All position requirements are subject to possible modification to reasonably accommodate individuals with a disability. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Maria Khalil
