Syntricate Technologies

IVR Tester

Syntricate Technologies$70K — $95K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in quality assurance testing
  • Experience with call center tech like IVR, ACD, and Agent Desktop Tools
  • Proficiency in Microsoft products: Outlook, Excel, PowerPoint, SQL
  • Familiarity with both custom software development and packaged application deployment
  • Skilled in creating test cases from functional requirements
  • Critical thinking for data-driven decision-making
  • Comprehensive knowledge of software testing processes, including Test Strategy and defect analysis

Responsibilities

  • Conduct thorough quality assurance testing on call center technologies
  • Develop and execute test cases based on functional requirements
  • Collaborate with development teams to ensure quality in custom and packaged applications
  • Participate in the root-cause analysis of defects
  • Maintain documentation of test strategies and outcomes
  • Leverage data to provide insights for improvements in testing processes
  • Assist in the implementation of testing best practices

Benefits

  • Flexible work hours
  • Professional growth opportunities
  • Access to advanced testing tools and technology
  • Supportive team environment
  • Comprehensive training and onboarding programs
Full Job Description
Required Skills: 6+ Year
  • Experience in quality assurance testing
  • Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center environment is highly valuable
  • Experience with Microsoft products such as Outlook, Excel, Power Point, SQL
  • Experience with both custom development and packaged application deployment, including experience working within a formal development methodology
  • Experience with translating functional requirements into strong, well-written test cases
  • Ability to think critically and make data driven recommendations that impact the customer
  • Proficient in all facets of software testing, from the documentation of a Test Strategy to the creation and execution of test cases, and actively participate in root-cause analysis for any defects

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

SEARCH SYNTRICATE TECHNOLOGIES JOBS

Keep Up to Date

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Learn more about Syntricate Technologies
Size
51 employees
Industry

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