Syntricate Technologies

ITSM Consultant

Syntricate Technologies$80K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT Service Management (ITSM)
  • Expertise in ServiceNow and Configuration Management Databases (CMDB)
  • Familiarity with Common Service Data Models (CSDM)
  • Proven ability to analyze data and improve processes
  • Excellent verbal and technical writing skills

Responsibilities

  • Collaborate with Process Owners to enhance data processes
  • Monitor and report on CMDB and CSDM utilization
  • Identify and propose improvements for CSDM and CMDB
  • Train users on effectively utilizing CMDB and CSDM
  • Create enhancement stories for continuous improvement
  • Address and resolve challenges related to CSDM and CMDB
  • Communicate blockers to relevant stakeholders

Benefits

  • Comprehensive health and wellness plans
  • Opportunities for professional development
  • Flexible work arrangement options
  • Collaborative and inclusive work culture
  • Access to advanced tools and technology for your role
Full Job Description
Required Skills:
  • Proficient with ITSM process- improve data and process that enable improved IT Business Service Management.
  • Proficient with ServiceNow, SRE, Configuration Management Databases (CMDB), and Common Service Data Models (CSDM).
  • Strong verbal and technical writing skills are a must.

Job Description:
  • Connect with work with Process Owners (Event, Incident, MI, Problem) and the business to improve data enrichment needed to detect, and remediation and action anomalies that impact client workforce and the membership.
  • Track utilization of the CMDB and CSDM in support of ITSM and Availability Management processes
  • Identify and track improvements to CSDM and CMDB in support of ITSM processes.
  • Assist\train customers on how to utilize CMDB and CSDM data in execution of ITSM processes.
  • Work with dependent process to create enhancement stories that will improve CSDM and CMDB
  • Record and attempt to resolve CSDM and CMDB impediments on ITSM processes.
  • Report blockers to Stakeholders.

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

SEARCH SYNTRICATE TECHNOLOGIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Syntricate Technologies.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Syntricate Technologies.
Learn more about Syntricate Technologies
Size
51 employees
Industry

Similar Jobs

More Jobs at Syntricate Technologies

More Information Technology Jobs

Find similar ITSM Consultant jobs: