Fisher Investments

ITSM Change & Release Manager - Practice Owner

Fisher Investments • $110K — $130K *
Plano, TX 75025In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in IT Service Management focused on Change and Release Management
  • Strong knowledge of ITIL v4 (or v3) principles; ITIL certification preferred
  • Experience in maturing ITSM practices in complex, multi-platform environments
  • Proven experience leading CAB meetings and managing enterprise-scale releases
  • Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management
  • Exceptional communication and stakeholder management skills
  • Data-driven mindset for actionable insights from metrics

Responsibilities

  • Define and enhance ITSM Change and Release Management frameworks and policies
  • Ensure compliance with governance, risk, and audit readiness for all changes
  • Chair CAB meetings for effective decision-making and stakeholder alignment
  • Manage release calendars and coordinate cross-team dependencies for release readiness
  • Establish best practices for evaluating change risk and business impact
  • Collaborate with ITSM tool administrators to optimize workflows and reporting
  • Track KPIs for change success, release frequency, and restore times after failures
  • Identify process bottlenecks and implement enhancements for increased agility

Benefits

  • 100% paid medical, dental, and vision premiums for employees and dependents
  • 50% 401(k) match up to IRS maximum
  • 20 days of PTO plus 10 paid holidays
  • Comprehensive Family Support programs including paid caregiver leave and fertility assistance
  • Opportunity to participate in hybrid work-from-home program based on eligibility
Full Job Description
Overview

The Opportunity:

The ITSM Change & Release Manager - Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change-whether a small configuration tweak or a major system upgrade-is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:
  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:
  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

About Fisher Investments

Fisher Investments is a privately owned investment management firm founded in 1979 by Ken Fisher. The company is headquartered in Camas, Washington, and has offices in the United States, Europe, and Asia. Fisher Investments manages assets for individuals and institutions, including pension plans, endowments, and foundations. The company is known for its investment philosophy, which emphasizes a global perspective and a focus on long-term growth. Fisher Investments has been recognized for its performance and has won numerous awards for its investment strategies.
Learn more about Fisher Investments
Size
3,500 employees
Industry
Finance & Insurance
Founded
1979
* Ladders Estimates

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