Job DescriptionDescription SAIC is seeking an
IT Technician to support
USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.
JOB DESCRIPTION:- Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed.
- Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation.
- Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability.
- Support onboarding and out-processing tasks related to IT equipment issuance, user account creation, and account retirement.
- Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead.
- Support IT Project Lead with administrative, technical, and coordination tasks.
- Maintain a customer-focused, professional approach when supporting J7 personnel.
Qualifications REQUIRED EDUCATION AND EXPERIENCE:- Bachelor's degree and two (2)+ years of IT-related experience, OR four (4) additional years of experience in lieu of a degree.
- Experience providing IT support with strong customer service focus.
REQUIRED CERTIFICATIONS:- Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.
REQUIRED CLEARANCE:- Must have an active Secret clearance with ability to obtain TS/SCI clearance.
- Must be a current U.S. Citizen.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
