Execute the system configuration, customization, maintenance, repair, and design of core systems. Partner with cross-system teams to ensure scalable and repeatable technology solutions support business and stakeholder requirements. This role requires experience in software release upgrades, system patching, and working knowledge of SQL and Oracle platforms.
YOUR IMPACTSystem Maintenance & Upgrades
- Plan, design, and execute enterprise-level software upgrades across business-critical systems
- Strong working relationship with Oracle and SQL Database Administrators
- Familiarity with Windows and Linux environments
- Coordinate and implement system patching to ensure security compliance and system stability
- Develop and maintain comprehensive upgrade documentation, rollback procedures, and post-implementation validation protocols
- Conduct impact analysis and risk assessments for all system changes, upgrades, and patches
- Lead change management activities following ITIL methodology to minimize business disruption during upgrades
Technical Leadership & Collaboration
- Communicate with customers and IT colleagues in a timely manner to deliver technical solutions to business requirements
- Utilize ITIL methodology and ServiceNow software to track and manage incidents, changes, problems, tasks, and demands
- Execute configuration, maintenance, and testing of software based on approved designs
- Advise business analysts, business stakeholders, and cross-functional technology teams on best practices to execute business requirements
System Integration & Development
- Working knowledge of Boomi, SSIS, SFTP or other integration methods
- Practical use of Agile and Waterfall methodologies
Support & Quality Assurance
- Serve as a Subject Matter Expert (SME) through incident management, support escalations, and knowledge management use cases
- Develop unit test plans and test cases to ensure configurations are well executed before deploying into production
- Serve as partner to end users in the best solution design to execute technical requirements
- Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation
- Other duties as assigned
- Regular attendance is required
MINIMUM QUALIFICATIONS- Five (5) or more years of experience in the field or in a related area.
- Development, documentation, process flows, manage multiple tasks, ITSM, troubleshooting, configuration, operations systems, database, messaging, API, system integration, testing, release planning.
- Written and verbal communication, customer service, stakeholder alignment, relationship building, time management, team collaboration, leadership, coaching, mentoring, public speaking, delegation
STANDOUT QUALIFICATIONS- Familiarity with ERP packages like JD Edwards, SAP, Infor LN or similar products
- Integration tools like Boomi, SFTP, SSIS
- Experience in a Discrete Manufacturing environment
- Strong relational database knowledge and reporting capabilities.
- System upgrade and patch management experience across multiple platforms
- Development, documentation, process flows, and ability to manage multiple tasks
- ITSM tools, troubleshooting, configuration, and operations systems management
- Database management, messaging, API development, and system integration
- Testing, release planning, and version control systems
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Pay Range:$103,300.00 - $177,700.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
