Job Purposes

To deliver IT solutions to internal and external stakeholders, in-line with business objectives and operational requirements;

To provide professional IT service delivery;

To drive system usage, and support digitalization and innovation initiatives within MCL / MSK.

Responsibilities:

Implementations

• IT System Analyst

  • Joining workshops for drafting SDD / BusNar with internal and external stakeholders

  • Creating FBRs and any CRs from the workshops, including

    • integration technical requirements

    • dashboard and reporting requirements

    • new system functions

  • Performing system configuration and report development

  • Performing unit testing, system testing on the CRs, configuration, reports, and integration

  • Conducting Super User training, if required

  • Working with Super Users to create UAT scripts, and to assist the testing with operation users

  • Troubleshooting and coordinating resolution for issues found during testing

  • Providing support during Go-live and Hyper care period

Technical Support / BAU Request Support

• First-level support to both implementation teams and ongoing operations.

• Developing labels, reports, and interfaces as needed.

• Providing post-production support to ensure system stability and issue resolution.

• Coordinating with other technology teams (e.g., AOT, PE, GIT, and others) to address issues.

• Driving process improvements, which may involve taking a leading role in projects or Change Requests (CRs).

• Coordinating with various teams and informing operations and customers about planned downtimes, code freezes, and other system maintenance activities.

Education:

Bachelor’s Degree or higher

Qualification/Certification:

Computer Science, Information Technology, Information Management or equivalent practices Having CCNA, PMP, IELTS, TOEIC, etc. is a plus

Competencies:

Must-have

• Work experience as developer, technical consultant or business analyst

• Knowledge in one of supply chain execution (SCE) systems such as WMS, TMS, OMS, CMS, etc.

• Good command of English skills

• Programming skills using 1+ coding language, Excel VBA, and PowerBI

• Able to work independently and proactively under minimal supervision

• Attention to details and result-oriented mindset

Nice-to-have

• Knowledge of ERP system, Ecom platform, Network & Infrastructure

• Been working in global corporation and coordinating with multiple onsite and offsite teams

• Excellent communication and presentation skills

• Knowledge of B2B or B2C warehousing services in any of the following verticals: FMCG, Fashion and Apparel, X-dock, etc.