IT Support Specialist (Mid-Level)Job Summary: The
IT Support Specialist serves to support the organization by providing onsite and remote employee technical support.
General Duties: - Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
- Provide employee training on new technologies and enterprise services
- Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
- Maintain documentation and knowledge base articles for employee use as well as internal IT processes
- Manage and provision new employee workstations, smartphones and other end user computing devices
- Document existing and new IT systems, services and processes
- Manage and work with local IT vendors
- Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
- Provide support and technical services for various company servers and 3rd party services
- Participate in planning and rolling out of new enterprise-wide company software and services
- Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
- Make recommendations for improving existing systems and processes
- Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
- Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.
Qualifications and Experience:- Educational Background: Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
- Experience: 3-5 years of direct IT-related work experience
- Technical Skills:
Required
- Experience with computer hardware, software and printer support
- Experience with Microsoft Office 365 service and administration
- Experience with Microsoft client and server OS' environments
- Experience with Manage Engine ServiceDesk or other ticketing system
- Mobile device troubleshooting skills (Apple IOS and Google Android)
- Experience with asset management and license tracking methodologies
- Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
- IP network troubleshooting skills
Preferred
- Experience with Microsoft SharePoint, Power Bi a plus
- Knowledge of engineering application support such as AutoCAD, Revit etc.
- Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
- Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)
Adaptability: Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.
Initiative: Demonstrated ability to work independently and take initiative to drive projects forward.
Location: Maryland (Hybrid; Minimum of 1-2 days per week in the office)
Travel: Regional travel may be required
Compensation & Benefits: Salas O'Brien health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Team members have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Salas O'Brien has both U.S. and Canadian (PTO) plans for full-time salaried, exempt and non-team members, 10 paid holidays, and paid leave programs for military service and new parents. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.
The base salary range for this position is $75,000 to $90,000. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
