Amazon

IT Support Engineer II, Ops Tech Solutions (OTS)

Amazon$60K — $106K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of IT client, server, and network service delivery experience
  • 4+ years of IT systems experience in a commercial production environment
  • 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
  • 4+ years of Microsoft/ Linux administration or Cisco IOS experience
  • 4+ years of troubleshooting in a multi-user, high availability environment
  • 4+ years of PC repair, troubleshooting, deployment, and liquidation experience
  • High school diploma or equivalent

Responsibilities

  • Troubleshoot complex IT issues without standard operating procedures
  • Plan and coordinate change management processes and templates
  • Lead initiatives for continuous improvement
  • Audit the quality of IT work and provide constructive feedback
  • Automate manual processes and create tools for efficiency
  • Act as the first point of escalation for IT issues
  • Assist in hiring, training, and development of team members
  • Provide support to customers across multiple locations and remotely
  • Travel locally/regionally to support customers

Benefits

  • Comprehensive healthcare benefits starting on Day 1
  • Matching 401(k) program
  • Up to 20 weeks of paid parental leave
  • Casual dress code at all locations
  • Health insurance options including medical, dental, and vision
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and employee assistance program
Full Job Description
About the Role:

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

Responsibilities include, but are not limited to:

- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.

- Collaborating with internal teams or vendors to execute projects.

- Leading continuous improvement efforts.

- Auditing the quality of work performed and provide constructive feedback when necessary.

- Automating manual tasks; create/improve small tools that help make team operations more efficient.

- Serving as the first point of escalation.

- Participating in hiring, training and development of others.

- Supporting customers from multiple buildings in the area, as well as remote customers.

- Traveling within your local or regional area to support our customers.

BASIC QUALIFICATIONS

- 3+ years of IT client, server, and network service delivery experience

- 4+ years of IT systems or relevant commercial production environment experience

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience

- 4+ years of troubleshooting in a multi-user high availability environment experience

- 4+ years of PC repair, troubleshooting, deployment and liquidation experience

- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- 3+ years of supporting a windows server environment experience

- Experience supporting video conference and teleconference equipment

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Daytona - 60,700.00 - 106,300.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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