Overview:

The Senior Manager, OMS & Omni Systems position will provide both operational support and new solution delivery services for the digital and retail business channels that comprise the majority of the business. This position will be based in our Stamford, Connecticut headquarters, and it will report to the Senior Director of IT Application Delivery & Support.

In 2021, we implemented the Manhattan Active Omni (MAO) application, an integrated order management and point of sale systems platform to deliver on omni channel business strategies and better service our customers and a new payment technology (Braintree by PayPal). This position will play a leading role with our business partners, our technology vendors and the rest of our technology team in helping us to move to a higher gear of business traction with these powerful new tools. This includes a full range of application support services, in partnership with our internal Service Desk and our Manhattan, PayPal and our other technology partners. And it will also include responsibilities for supporting our business partners with new configurations and solutions to drive our omni channel business strategy.

We need a leader with hands-on MAO configuration experience who also has demonstrated strong self-initiative and excellent communications & teamwork skills. Success will be measured by the quality timeliness of solution delivery and support as well as the feedback of business and IT partners regarding collaborative teamwork. We would prefer some experience in the apparel and accessories industry as well, especially in a high volume, multi-channel retail business.

Key Responsibilities:

• Lead all IT solution delivery and support activities involving the MAO platform for our digital and store operations, including preparing requirement documentation & discussions, coordinating development and release activities, personally handling configuration requirements and changes.
• Manage solution delivery and support activities, including other members of the IT team & vendors to troubleshoot, analyze, detect, identify, and correct technical problems and deficiencies in a timely manner
• Manage all aspects of testing for changes required to support new solution delivery or on-going operational support needs. This includes test script development, test execution, documentation of test results and troubleshooting test-related challenges.
• Support all MAO modules.
• Develop expertise in all of the integrations that are critical for the omni channel ecosystem, including integrations with the new payments platform (PayPal), the digital eCommerce system (Salesforce Commerce Cloud), MMS, BlueYonder Allocations, Avalara, the Wholesale ERP (BlueCherry), the warehouse management system (Manhattan WMOS), and the enterprise business intelligence platform (Databricks/Power BI).
• Assist the business with change management and communication, including the development of training materials, user manuals and other documentation to support new functionality releases.

What You Bring:

• 5-10 years of overall professional experience, including 2-3 years of hands-on experience with MAO or related software in a retail or CPG environment
• Advanced Postman and JSON knowledge. Ability to to build and use MAO API payloads using base documentation.
• SCI (IBM Cognos) experience or general report building skills
• Experience in SQL and at least one programming language: JavaScript, Java or Python
• Point of Sale (POS) experience is a plus.
• Understanding of business processes related to both digital and retail store operations. Industry-specific experience in apparel is a plus.
• Ability to operate with a sense of urgency and to rally appropriate teams to quickly and effectively troubleshoot issues and track them to root cause resolution.
• Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills.
• Excellent analytical, problem solving skills and ability to communicate insightful analysis and recommendations to various levels of management, including Directors & Vice Presidents
• Proven ability to collaborate and build strong relationships across an organization
• The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
• High level of competency with Microsoft applications, including Excel and Power Point
• Excellent written and oral communication skills
• Self-initiative and ability to operate effectively on your own with our business and technology partners.
• Bachelor's degree in related field is required

Every Day Will Feel This Good Because:

• We have a fun-spirited entrepreneurial culture filled with truly "good" people.
• We offer a generous employee discount so you can rep our lifestyle on-and-off the boat.
• We offer a competitive salary package, 401(k), commuter benefits, paid family leave, health savings/flex spending accounts, and life & disability insurance.
• We have an onsite gym as well as health & financial wellness programs to keep you active.
• We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar.