Job DescriptionWood is currently recruiting an IT/OT Support Specialist to work as a full-time long-term member of our team at a client's chemical plant location.
#LI-OnsiteResponsibilities- Resolves IT incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for end users
- Responsible for providing on-site support for PCN network and systems; examples include patching systems which reside in PCN Services, 2.X Firewall administration and configuration
- Responsible for providing on-site support for SAFER and PAS (Process Automation Systems) Life-cycle Management program
- Provisions and maintains end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
- Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
- Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments
- Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance
- Escalates incidents to the appropriate IT engineering and operations resources
- Monitors open support requests for accuracy, urgency, and problem resolution
- Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
- Provides project support for Life-cycle Management projects
- Provide project support for the implementation of new technologies
- Provides project support for the procurement and goods receipt pertaining to IT and Manufacturing projects which require IT-OT integration
- Assist IT Infrastructure and Operations teams
- Support Microsoft Windows Operating System Software/Server Administration, Backup, and Recovery
- Coordinate maintenance and change requests related to Power, HVAC, Fiber, and Copper cabling.
- Assists IT Security engineering and operations teams
- Support antivirus and WSUS patches, updates, and hotfixes on Windows computers and servers
- Assist ICS Security Team, Infrastructure Engineers, and Operations to provide maintenance and support for the process control network environment
- Coordinates IT-OT service and support on behalf of capital project teams
- Work with ICS Security, Manufacturing Core Technology Groups, process control engineering, maintenance, instrumentation, and operations groups to establish priorities for IT/OT Support Specialist work
- Work with and support the Manufacturing MOC process for the Process Control System changes and updates.
- Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection table documents pertaining to IT-OT application integration
QualificationsWhat makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. If your skills don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges.
Skills/Qualifications
Required- Experience working in a chemical manufacturing facility
- A+ certification or equivalent networking experience
- CCNA Cisco Certified Network Associate
- 5+ years of IT-industry experience, some of which being in a manufacturing environment
- Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
- Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
- Mobile Device Management experience
- Hands-on knowledge of HP, Xerox, Zebra printers and copiers
- Project Coordination/Management experience
Desired- Cisco CCNP - Cisco Certified Network Professional
- Fortinet NSE - Network Security Expert
- SolarWinds and WSUS Applications
- Hyper-V and/or VMWARE Virtual Environments
- Fortinet and or Palo Alto firewall network configuration and administration
- Cisco networking switch configuration and administration
- Experience with acceptance testing and commissioning of instrument equipment and systems.
- General knowledge of ICS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control System
