Position DetailsEmployment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Jacksonville
Location State:
FL
Work Location Type:
Hybrid
Position Summary :
- Lead IT service management for radiology operations, ensuring reliable performance of integrations between hospitals, imaging centers, and remote reading environments to support patient care.
- Serve as the primary technical partner for practice directors, clients, and radiologists by building relationships, troubleshooting complex issues, and managing escalations through resolution.
- Analyze system performance, maintain practice databases, identify recurring issues, and provide data-driven reporting, root cause analysis, and performance insights.
- Drive continuous improvement through workflow optimization, performance improvement plans, system upgrades, equipment deployments, onboarding activities, and collaboration with IT and innovation teams.
- Support and train end users on radiology reading stations, represent IT in client meetings and reviews, and travel up to 75% (including occasional overnight trips) to support operational and technical needs.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: - Strong expertise in IT service management, technical troubleshooting, root cause analysis, and supporting complex radiology-focused IT environments.
- Excellent customer service, communication, and relationship-building skills, with the ability to translate stakeholder needs into effective technical solutions.
- Highly organized, detail-oriented, adaptable, and proactive, with a proven ability to identify improvement opportunities and solve problems independently or collaboratively.
- Bachelor's degree or 5+ years of diverse IT experience, client-facing consulting/support experience, and a track record of resolving complex technical issues preferred
- Experience in system integrations, workflow optimization, and relevant technical certifications or advanced training preferred
Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from. Compensation Reviews, Career Growth Opportunities Generous PTO Plans and Paid Holidays Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION: https://jobdescription.powerappsportals.com/ITOptimizatonManagerITOPTMGR6-4-26/
