IT Operations & Service Management Manager

Job no:
Work type: Full-Time (Salaried)
Location: Richmond (City), Virginia
Categories: Information Technology

Title: IT Operations & Service Management Manager

State Role Title: Info Technology Specialist III

Hiring Range: $115,000 - $138,000

Pay Band: 6

Agency: Virginia Department of Health

Location: VDH-Central Office

Agency Website: http://www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The IT Operations & Service Manager is responsible for oversight of IT Support & Services
to include managing vendor partnerships, service delivery across IT, asset management, and IT training. This role will provide policy development, strategic planning and operational efficiency. This role also provides direction and oversight to the Operations Team and assures effective performance measures are in place for operational efficiency. Collaborates closely with internal and external stakeholders including, but not limited to VITA, Human Resource, Finance, Office and District staff.

Minimum Qualifications
• Demonstrated experience managing incident resolution processes and ensuring compliance with service-level agreements (SLAs).
• Proven ability to maintain accurate IT asset inventories and oversee full lifecycle tracking.
• Experience developing, delivering, or coordinating IT training programs and measuring training effectiveness.
• Knowledge of VITA standards, state IT governance requirements, and experience producing timely compliance reporting.
• Experience supervising staff, evaluating performance, and improving operational metrics.
• Strong background in vendor management, including monitoring performance and ensuring contract adherence.
• Experience supporting audio-visual (AV) technologies, including setup, troubleshooting, and operational implementation.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Contact Information

Name: Lindsay Schneider

Phone: 804.629.9448

Email: [email protected]

Advertised: 31 Aug 2026 Eastern Daylight Time
Applications close: 14 Sep 2026 Eastern Daylight Time

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