Job details
Job Role
Infrastructure Consultant 2
Career Role
Consultant - Infrastructure Management - US
Work Location
Charlotte, NC, Plano, TX
State / Region / Province
North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
150440BR
Technical Skills 1
Technology|Reporting, Analytics & Visualization|Reporting, Analytics & Visualization - ALL
Technical Skills 2
Foundational|Configuration Management|Release Management
Technical Skills 3
Technology|Infra_ToolAdministration-ITSM|BMC Remedy ITSM
Technical Skills 4
Domain|Banking|Banking Basics
In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Your contribution to the team:• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams
Required Skill and Experience• Hands on experience with Reporting tools, JIRA/Horizon, Remedy ITSM .
• Experience with Reporting platforms, enterprise data repositories, operational data layers to perform data extraction, analysis, KPI reporting, governance reporting, trend analysis, and executive dashboard creation.
Preferred Skill and Experience• Data Extraction and Analysis
• Data Validation & Reconciliation
• Data Quality Reviews
• Root Cause & Trend Analysis
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
