COMSO, Inc.

IT Operations Manager

COMSO, Inc. • $80K — $115K *
Columbia, MD 21044In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of IT experience, including 1-3 years in operations management
  • Bachelor's degree in IT Management or related field preferred
  • Industry certifications preferred
  • Strong leadership and mentoring skills
  • Proficient in project management and operational planning
  • Excellent communication and interpersonal skills
  • Familiarity with MSP tools and Microsoft technologies, particularly Kaseya.

Responsibilities

  • Manage daily operations to ensure service quality and timeliness
  • Lead and support a team of technicians to meet company goals
  • Identify inefficiencies and implement process improvements
  • Establish KPIs and provide performance feedback to leadership
  • Collaborate with account management for high customer satisfaction
  • Allocate resources effectively to meet client needs
  • Ensure alignment with industry standards and regulatory compliance.

Benefits

  • 100% company-paid medical deductible with low premiums for dental and vision
  • Flexible Spending Account (FSA)
  • Short-term and long-term disability coverage
  • 401(k) with 6% dollar-for-dollar match, vested immediately
  • Parental leave policy for both mothers and fathers
  • Generous paid time off and 11 federal holidays
  • Additional birthday holiday
  • Paid 2-week sabbatical every 5 years
  • Emergency facility closure days.
Full Job Description
Job Type

Full-time

Currently, we are seeking a Manager of IT Operations-CISPOINT to join our Team! This position will work with COMSO's Managed Service Provider, CISPOINT.

CISPOINT is a fast-growing Managed Service Provider dedicated to delivering exceptional IT solutions to our clients. Our commitment to innovation and outstanding service has established us as a trusted partner in the industry.

Job Description: The Operations Manager will oversee and optimize day-to-day operations within our organization, ensuring efficient service delivery and team performance. This role is pivotal in maintaining and improving our operational processes, customer satisfaction, and overall company growth. This is a Full Time On-Site position.

Must have demonstrated experience as a detail-oriented IT Manager, with a proven track record of mentoring, coaching, and leading personnel within the IT services industry.

Key Responsibilities:
  • Operational Oversight: Manage and coordinate daily operations, ensuring service quality and timeliness across all client engagements.
  • Team Management: Lead and support a team of technicians, ensuring alignment with company goals and fostering a culture of continuous improvement.
  • Process Improvement: Identify inefficiencies in workflows and implement solutions to enhance productivity and reduce costs.
  • Performance Monitoring: Establish KPIs and metrics to assess team performance, providing regular feedback and reports to leadership.
  • Client Relations: Collaborate with the account management team to maintain high customer satisfaction and address operational issues effectively.
  • Resource Management: Ensure optimal allocation of resources, including personnel, tools, and technology, to meet client needs and coordinate with the Director of Special Technical Projects on resources and project deadlines.
  • Compliance: Ensure operations align with industry standards and regulatory requirements

Requirements:
  • Experience: Minimum of 5 years IT experience with 1-3 years' experience in an operations management role, preferably within the MSP or IT services industry.
  • Education: Bachelor's degree in IT Management, or a related field is preferred but not required with equivalent experience
  • Certifications: Industry Certifications are preferred.
  • Strong leadership and team management and mentoring skills.
  • Exceptional problem-solving and decision-making abilities.
  • Proficient in project management and operational planning.
  • Excellent communication and interpersonal skills.
  • Familiarity with MSP tools such as RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platforms.
  • Experience with Microsoft technologies and tools (e.g., Azure, Office 365, Intune).
  • Experience with the Kaseya Platform (e.g., Kaseya Autotask, Datto RMM and EDR, etc.)
  • U.S. Citizenship required.
  • Must be able to pass a Background Investigation and Driving Record Check
  • Valid Driver's License with a clean driving record.
  • Driving record will be checked.

On Target Earning: $80,000 - $115,000

Compensation ranges are a general guideline only and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, candidate's scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements and alignment with local market data.

Our compensation includes other indirect financial components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These monetary benefits include medical insurance, life insurance, disability, paid time off, Parental leave, 401(k) company match, training/education reimbursements.

Benefits :
  • 100% company-paid Medical deductible w/ low premiums, Dental, Vision
  • Flexible Spending Account (FSA)
  • Short-term & Long-term Disability
  • 401K: 6% dollar-for-dollar match (vested immediately)
  • Parental Leave (same amount of time for mother & father)
  • Paid Time Off
  • 11 Federal Holidays
  • Birthday Holiday
  • 2-week fully paid Sabbatical every 5 years
  • Emergency Facility Closure Days

About COMSO, Inc.

COMSO, Inc. Careers

Joining COMSO, Inc. presents an unparalleled opportunity to advance a career in technology and innovation. As a leader in the industry, COMSO, Inc. is at the forefront of digital transformation, offering job opportunities that propel professional and personal growth.

Explore Career Opportunities

COMSO, Inc. is actively seeking talented individuals for a variety of positions. From entry-level roles to leadership positions, the company offers a dynamic work environment where innovation and diversity are at the core of its culture. COMSO, Inc. is not just hiring employees; they are expanding a team that values skills, creativity, and collaborative problem-solving.

Internship Programs

For those starting their career journey, COMSO, Inc.’s internship programs provide a robust platform for gaining real-world experience. Interns at COMSO, Inc. work on meaningful projects, enhancing their resumes while building a professional network that includes some of the brightest minds in the industry.

Professional Growth and Development

At COMSO, Inc., career growth is a priority. The company supports its team members with extensive training and development programs, including leadership training and diversity workshops, ensuring every employee has the tools and knowledge to succeed. Employees are encouraged to lead, innovate, and grow within the company, making COMSO, Inc. a career, not just a job.

Benefits and Culture

COMSO, Inc. is committed to fostering a workplace where all team members feel valued and included. The company offers competitive benefits, including health, dental, and vision insurance, retirement plans, and paid time off. The culture at COMSO, Inc. promotes work-life balance and supports the well-being of its team members.

Join the Team

COMSO, Inc. is looking for professionals who are passionate, curious, and driven to excel. Candidates interested in exploring job opportunities can search open positions that match their skills and interests. The hiring process at COMSO, Inc. includes a comprehensive interview to ensure a mutual fit, allowing both the company and the candidate to find the right path for success.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by subscribing to the COMSO, Inc. careers blog. Tailor your subscription to receive updates that align with your career interests and professional goals.

Apply Now

Ready to take the next step in your career? Review the open positions at COMSO, Inc., update your resume, and prepare for an interview that could lead to your next professional adventure. Discover the exciting and rewarding opportunities that await at COMSO, Inc., a company where your career aspirations can turn into reality.

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Learn more about COMSO, Inc.
Size
101 employees
Industry
Technical Services
* Ladders Estimates

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