Job Description

Job Title: IT Operations Engineer

Location: Remote

Security Clearance: Active Secret Clearance

We are seeking a strong IT Operations Engineer to support our Platform One Iron Bank program. Iron Bank will be the DoD hardened container repository. The contractor will deploy a variety of tools (as directed by the government lead) on top of the Platform One Big Bang baseline, then maintain, and operate that software. Iron Bank consists of Repo1, which contains the container manifests and container build instructions for the hardened containers; registry1, a fully Open Container Initiative (OCI)-compliant container registry that allows users to pull hardened containers; pipeline infrastructure to automatically build and assess containers; and two custom applications: the Iron Bank Front End (IBFE) that provides a modern interface to search for containers and the VAT, where container hardeners can see the vulnerabilities found in their containers and provide responses such as arguing that a finding is a false positive or providing a remediation timeline. Iron Bank also maintains all the associated documentation regarding container hardening standards, findings, and processes. Finally, Iron Bank will maintain an active Authority to Operate (ATO) for all the components listed above.

Position Description (what you will do)

• The IT operations team is a 24/7 mission support cell that ensures that the Cloud One environment is stable and accessible. Their customer is the operators who are using applications within the Cloud One environment.
• Provides support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
• Provides technical/management leadership on major tasks or technology assignments. Establish goals and plans that meet project objective
• Has domain and expert technical knowledge
• Decision-making and domain knowledge may have critical impact on overall project implementation
• May be a lead for others

Requirements:

• Experience working with and enabling/administering databases
• Creating and maintaining documentation for implementations
• Ensure platform and network environments are compliant with DoD Enterprise DevSecOps guidance, automated, stable, reliable, and available
• Support required automation and tooling to deploy and manage applications quickly
• A deep understanding for DevSecOps methodologies and operational missions
• Experience in providing support to IT operations, troubleshooting and fixing production applications in multiple environments
• Working knowledge of Source Version Control, Build/Release tools and methodologies, and Software Build process
• Able to troubleshoot issues to determine root-cause and drive to resolution
• Familiarity with Linux and scripting (Bash and Python, etc.)
• Support writing and sizing of capabilities, features, and user stories in an increment based on the approved prioritization, and identify stretch goals (additional features/stories) for each Scrum Team per increment
• Strong organizational skills
• Eager to learn new technologies and gain an expert-level understanding of the latest approaches (auto-scaled cloudbased systems, serverless architectures, cloud/on-premises hybrid solutions)
• Ability to work on high performing teams; work independently as well as with team members
• Strong oral and written communication skills
• Knowledge of ServiceNow - 8750 Certification or Sec+
• Knowledge of Active Directory
• Experience with cloud systems and architectures (Amazon AWS, Google Cloud, or Microsoft Azure) with the configuration of AWS EC2 instances and Lambda functions a plus

Our team is always hungry for more - more knowledge, more problem solving, more growth, more innovation, and, ultimately, customer success. This hunger and hustle fuel our determination to excel in everything we do. It's not just about meeting established goals; it's about exceeding them. We take immense pride in applying our expertise in cutting-edge technologies and our ability to adapt to emerging trends directly to the users in the field, as our nation's protectors deserve nothing less.