Salary Range: $130-145k Annual Position Summary:Under the direction of the Information Systems Director, the IT Manager is responsible for the IT team in the development, management, planning, and integration of the company's information technology infrastructure and services to ensure a secure, compliant, and efficient work environment. This position works closely with all DeWitt Companies employees at all levels and in all geographic locations. This position requires a hands-on technical leader willing to work directly with users, respond promptly to user requests, handle budgeting and procurement, and interface with managers on strategy and projects all in a regular day of work.
Essential Responsibilities - Develop and execute an IT roadmap aligned with business goals and operational needs.
- Manage all corporate computer hardware, software, infrastructure, and multi-site network systems.
- Recruit, manage, and develop IT resources.
- Monitor system performance and ensure the security and integrity of data. Ensure system uptime, scalability, and cost efficiency.
- Oversee Help Desk, ensure efficient and responsive troubleshooting and resolution of hardware, software, and network issues. Ensure end-users receive accurate and timely technical support.
- Ensure compliance with regulatory frameworks while managing IT governance and risk mitigation protocols. Oversee cybersecurity initiatives.
- Analyze IT infrastructure and system performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Lead IT strategic planning efforts including, but not limited to, the identification and evaluation of new technologies, the prioritization of IT initiatives and the management of IT systems to help transform the business to meet digital opportunities and emerging threats.
- Be a strong financial steward and ensure IT needs are in alignment with budget.
- Evaluate technology risks and effectively communicate them to Leadership.
- Collaborate with cross-functional teams to implement IT projects and initiatives.
- Collaborate with external IT vendors to complete projects, resolve problems, and build relationships.
- Assist with designing and administering end-user training and intercompany tools.
- Facilitate IT security audits, litigation, and investigations.
- Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Responsible for compliance with IT regulations involving privacy, security, and other controls.
- Support the business, culture, and customer needs.
- Stay up to date with the latest technology trends and recommend improvements to enhance IT infrastructure
- Protect and mitigate liability and provide early alerts of challenges to the Leadership Team.
- Other duties as assigned.
Qualifications - A minimum of 7-10 years as a hands-on full spectrum IT Specialist or similar role-experience must include Azure, Microsoft 365, cloud computing background, network administration, system configuration, software deployment, and hardware support.
- Strong knowledge of computer hardware, software, and network systems.
- Excellent problem-solving, critical thinking, and communication skills.
- Effective leadership skills including the ability to motivate, delegate, and build trust.
- Ability to work independently and in a team environment.
- Ability to complete tasks and assignments in a timely and efficient manner.
- Very strong verbal and written communication skills and ability to communicate with all levels of employees.
- Excellent attention to detail and strong organizational skills.
- Travel throughout Hawaii for day-trips required, semi-annual/annual trips to Guam and California as needed.
- Must maintain strict confidentiality in performance of duties.
- Strong collaboration skills with a proven ability to manage multiple and complex projects.
- Resiliency and flexibility in the face of adversity.
Education or Experience - BS in computer science, information technology or related field.
- Security+, Network+, or similar certifications.
- Extensive application support experience with Help Desk ticketing systems.
- Experience with Windows Server, Azure, and Intune deployments.
- Experience with Ubiquity deployments and Linux (preferred).
- Experience with CMMC (preferred).
Physical Requirements - Must be able to lift up to 50lbs, unassisted.
- The ability to sit, crouch, bend, and reach for extended periods of time.
Benefits: - Medical and Dental Insurance
- Monthly Team Celebrations
- Flexible Spending Accounts (FSA) and Supplemental Benefits
- Employee Assistance Program (EAP)
- Yearly performance reviews
