Job Description
SUMMARY: Oversees HP 3000 Mainframe, Personal Computer's hardware, Rolm PBX Phone system, data telecommunications equipment and contracts, Information Systems strategic planning.
ESSENTIAL FUNCTIONS:
Maintain and upgrade HP 3000 Mainframe computer and XA manufacturing software programs.
Maintain and upgrade personal computers & peripheral systems, telephone system and voice mail.
Maintain nightly back-ups of the business systems and network servers.
Maintain and monitor security access to business systems and network.
Maintain and upgrade primary file, print and mail servers.
Provide end users with business system and network support.
Prepare reports as needed and monitor expense budgets and department spending
Develop accurate and efficient procedures for system maintenance and back up.
Investigate and analyze systems, methods and procedures and recommend changes to improve the system and/or solve the problem.
Responsible for promoting and abiding by the HSE rules and policies.
All other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Education and/or Experience: B.S Degree in Information Systems or Business and/or at least 5 years of Windows 2003 and higher Server and PC maintenance experience.
Language Skills: Ability to read and comprehend instructions, correspondence and memos. Good verbal skills with ability to effectively present information to customers, managers and other employees of the organization.
Customer Service: Excellent customer service and people skills. Highly organized. Manage multiple tasks and prioritize appropriately.
Computer Skills: Microsoft Windows 2003, Exchange 2003, and all updated versions, Windows NT Server, Windows 98, 2000, XP. Router, firewall and VPN configuration.
Microsoft office products. Knowledge MRP and HP system is desirable.
Problem Solving: Ability to define problems, collect data, establish facts and draw valid conclusions. Demonstrate problem solving techniques, use technical resources, analyze alternatives and research issues.
Other Teamwork or Skills and Abilities: Ability to participate as a team member, daily or in meetings. Ability to listen actively and respond in group discussions. Willingness to learn other job skills and assist other team members. Understanding of team and business goals. Reassess work based on team goals and team priorities.
