POSITION TITLE: Manager, IT Engineering
CLASSIFICATION: Exempt

POSITION OVERVIEW:

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our Communities.

ADB is seeking an IT Operations Manager to oversee and drive the success of business objectives including safety, people, customers, and financials. This role maintains direct oversight of the Service Desk and IT Operations Engineers, focusing heavily on mentorship, technical guidance, and operational execution rather than general management. This position manages functional strategies that result in accomplishing business goals, meeting department financial goals, being a successful manager of a team, and creating a reliable customer experience. The ideal candidate has proven success supervising within an Information Technology department, a proactive leader with strong people and process management skills, plus a strong work ethic and an ALL IN attitude to achieve results.

ROLES AND RESPONSIBILITIES:

• Provides direct people leadership to the Enterprise Applications and Application Development team, including performance management, career development, and hiring.
  • Owns the transition of the team from a generalist model to a specialist model aligned to platform domains, including individualized development plans for engineers currently carrying mixed platform responsibilities.
  • Owns technical design standards and solution quality across enterprise application builds, including architecture decisions for NetSuite, UKG, and connected systems.
  • Partners with Product Owners and the Business Transformation and Standards function to translate prioritized backlog items into sprint commitments and provides transparent capacity tradeoffs when demand exceeds staffing.
  • Owns delivery execution within the SAFe agile operating model for the team, including sprint planning, Program Increment planning participation, and velocity and quality reporting to IT leadership.
  • Coordinates with Field Systems Engineering, Data Engineering, Systems Teams, and IT Operations to ensure enterprise application changes are deployed, supported, and monitored consistently with change management standards.
  • Manages onboarding and platform assignments for new engineers joining the team, ensuring new hires ramp into a defined platform domain.
  • Escalates staffing, capacity, and platform risk to IT and BTS leadership with clear tradeoff options.

SUCCESS FACTORS:

The ideal candidate is a hands-on technical leader who can grow generalist developers into platform specialists, hold delivery commitments accountable within the agile operating model, and build a bench capable of supporting ADB's growth through 2027 and beyond

• A strong belief in ZERO - Being safe 100% of the time is the expectation
  • Alignment with company mission, vision, and values
  • A high level of customer centricity
  • Strong work ethic with an ALL-IN attitude
  • Strong team player with the ability to adapt to diverse team members
  • Ability to perform in a fast-paced/high-volume environment
  • Excellent verbal and written communication skills
  • A high level of time management, accountability, and prioritization skills
  • Ability to be organized, problem solve, and be solution oriented
  • Process improvement skills with the ability to streamline efficiencies at a team and system level
  • Proven ability to coach individual contributors into specialized technical roles
  • Demonstrated ability to balance hands-on technical delivery with people leadership

WORK ENVIRONMENT:

• This role operates out of ADB's corporate headquarters located at: 18777 U.S. Highway 66, Pacific, MO 63069. Candidates who are not located in the St. Louis, MO metro area may be considered, though they will be required to travel to headquarters at least quarterly.
  • Occasional travel to field operations sites is required
  • This role routinely uses standard office equipment such as laptops, copiers, and cell phones

EXPERIENCE AND EDUCATION:

• 5+ years leading a software application development or engineering team, including direct people management, required.
  • Hands-on experience with enterprise business platforms such as NetSuite, UKG, HubSpot, or comparable ERP/CRM/HCM systems required.
  • Demonstrated success transitioning a generalist development team toward platform-specific expertise, strongly preferred.
  • Experience operating within a SAFe or other agile delivery framework, preferred.
  • Bachelor's degree in Computer Science, Information Systems, or related field preferred. Equivalent experience considered in lieu of degree.