IT Manager (Reno/hybrid)We are actively seeking an exceptional IT Manager who will provide problem-solving skills, mentoring, and leadership for our IT Team, while taking ownership of our various SaaS and in-house systems. This role requires versatility and the ability to handle numerous and sometimes competing tasks. The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support teams across the organization - including guiding the team's responsible adoption of AI-powered tools and workflows.
Note: this role is hybrid and must be able to work in our Reno office at least 2 days a week.
Duties and ResponsibilitiesPeople Leadership & Culture- Team Leadership: Foster a collaborative, positive team culture and mentor IT Engineers.
- Career Development: Guide direct reports through regular 1-1s, performance reviews, and structured career pathing.
- SLA Accountability: Ensure the internal Help Desk consistently meets or exceeds defined SLAs.
Core Operations & Infrastructure- Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack, Zoom, Jira) and coordinate all SaaS purchases and renewals.
- Device Management (MDM): Oversee MDM solutions (Jamf, Intune) to secure and manage a hybrid fleet of macOS and Windows endpoints.
- Onboarding & Offboarding: Standardize and automate user lifecycle workflows to ensure zero-day productivity and secure, immediate offboarding.
- Office Tech & Events: Manage physical office networks, Wi-Fi, and AV infrastructure, including technical execution for major internal events (e.g., All Hands, CKO).
Finance & Vendor Management- Procurement & Inventory: Manage hardware and software vendor relationships while maintaining a strict inventory of physical assets and software licenses.
- Budget Optimization: Monitor SaaS utilization to eliminate redundant tools, optimize license tiers, and assist leadership with spend forecasting.
Security, Compliance & AI Governance- Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch management) and assist with evidence collection for SOC 2 Type II audits.
- AI Integration & Tooling: Evaluate, pilot, and deploy AI-driven IT tools (e.g., AI ticketing, scripting assistants) to accelerate support and automation.
- AI Policy Ownership: Define and maintain the company's AI usage and data-handling policies in close partnership with Security and Compliance.
Required Skills/Abilities:- Strong leadership and people-management skills, with the ability to coach and develop a technical team
- Excellent problem-solving and prioritization skills across competing, time-sensitive tasks
- Service-oriented mindset with the ability to communicate clearly to both technical and non-technical stakeholders
- Sound judgment evaluating new AI tools and vendors for security, privacy, and compliance risk before adoption
- Working knowledge of SOC2 or similar compliance frameworks
Education and Experience- Completion of an IT or Information Systems training program or a degree in Information Technology or related field
- 5+ years of experience in a lead or managerial role in IT
- Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI-driven monitoring, LLM-based scripting or documentation tools)
- Experience supporting SOC2 or similar compliance audits
- Relevant certifications a plus (e.g., ITIL, PMP, CompTIA Security+)
Compensation PackageThe salary range for this position is $130-$150 (base and bonus), along with equity (options). Actual compensation may vary and will be based on a candidate's qualifications, skills, experience, and location.
